Summary Carthage, Mo $15 an hour 9am-5pm Monday-Friday Serve as the frontline customer service representative, entering orders and addressing customer needs and questions across various communication formats.
Essential Duties and Responsibilities - Serve as the first point of contact for Direct to Consumer and Wholesale Customers, setting a positive tone for interactions.
- Provide accurate information regarding pricing, promotions, product availability, and delivery times.
- Process order entries, returns, and exchanges via phone, chat, fax, email, or postal mail.
- Handle transactions, troubleshoot problems, and resolve complaints with accuracy and promptness.
- Seek upsell opportunities and achieve monthly sales goals.
- Engage in outbound calls for renewal or enrollment in specific campaigns.
- Gather and report customer feedback.
- Meet or exceed daily productivity and quality standards.
Qualifications - Education: High School Diploma or GED required.
- Experience: At least 1 year of customer service experience, preferably in a call center or phone sales environment.
- Computer Skills: Proficient keyboard skills, intermediate knowledge of Windows/Microsoft Office Suite, and ability to type 35-40 WPM.
- Communication Skills: Strong customer service focus, written and verbal communication, phone skills, and effective listening.
Must be able to:
- Maintain professional relationships with internal and external customers.
- Support a team environment.
- Handle confidential information.
- Be motivated, dependable, organized, detail-oriented, and able to meet aggressive deadlines and juggle multiple priorities.
Physical Demands Must be able to perform essential functions, including sitting at a desk for long periods, talking on the phone for extended intervals, and occasionally lifting up to 25 pounds. Use of office equipment such as computers, calculators, telephones, copiers, and fax machines is required. #IND168 #ZIP