Optim Medical Center Tattnall is seeking a full time Guest Services Liaison for our Reidsville, GA location. EXAMPLES OF DUTIES: (This list may not include all of the duties assigned.)
- Responsible for providing hospitality services to patients, families, guests and caregivers.
- The hospitality program includes but not limited to;
- Greeting/escorting, providing concierge services and experience navigation
- Responsible for maintaining a welcoming environment in the entrance and waiting areas
- Service excellence, providing a positive and helpful demeanor while working with patients, visitors and staff
- Providing information and way-finding services
- Administering the patient/family/guest visitation policy
- Providing documentation of complaints to Administration
- Participation in departmental customer service/performance improvement programs
- Responsibilities are directed toward achieving and maintaining a high level of internal and external customer satisfaction with the services provided by the department and any of its caregiver. Position entails a high degree of visibility and role modeling.
- Delivers an outstanding first and last impression of every visitor.
- Demonstrates knowledge of HIPAA and ensures confidentiality of patient information.
- Demonstrates understanding of Patients' Rights and Responsibilities.
- Provides direction and is knowledgeable on all aspects of team functions.
- Possesses the ability to deal tactfully with patients, families, physicians, and employees.
- Demonstrates ability to work as a team member and to communicate directly and professionally.
- Assists with office duties as needed - i.e. including chart assembly and medical records filing, etc.
EDUCATION: High School DiplomaCERTIFICATE/LICENSE: None