POSITION SUMMARYThe Count/Drop Team responsibilities include swapping bill acceptor boxes and ensuring compliance with the laws, rules and regulations of the Gaming Commission, as well as company policies, procedures and internal controls. Also responsible for the counting and recording of all currency, coin, chips, promotional coupons from the CEK, table game drops, as well as vending machine drops, ensuring compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls. ESSENTIAL DUTIES AND RESPONSIBILITIES(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
- Must learn and ensure policies and procedures are being followed per the departments' Internal Controls.
- Must adhere to the Spokane Tribe Casino Handbook.
- Must adhere to our Customer Service standards by providing excellent customer service.
- Responsible for the removal of all bill acceptor boxes from the casino slot machines.
- Responsible for the accuracy of all documentation concerning the drop.
- Responsible to keep accurate account of all the drop activities.
- Responsible for tansporting bill acceptor carts to soft count room ensuring that they are accompanied at all times by casino security and TGA.
- Responsible for pulling out chairs before the drop and pushing the chairs back in after the drop.
- Held accountable to a high degree, for accuracy and thoroughness of departmental records and reports, and confidentiality.
- Must be able to work shift work, holidays, weekends, and special events.
- Ensures the integrity of all Soft Count transactions.
- The soft count team member must be proactive and identify problems, solutions, and concerns. Follow through with your supervisor.
- Reconciles gaming revenue.
- Counting and recording of all currency, coin, chips, coupons from the CEK, Table Games drops, bill acceptors, and vending machine drops.
- Dropping and storing the VGD tickets from Player Terminals.
- Prepares various reports, including stiff sheets, transfer sheets, audit fills and credit slips; reconciles all totals to the Master Summary; forwards all information to appropriate individual(s).
- Maintains all records, reports and other required paperwork in the Soft Count Department.
- Facilitates the flow of information, by attending regularly scheduled departmental meetings.
- Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports, and confidentiality.
- Other duties as assigned.
GENERAL CONDITIONSMust have ability to:
- Must be 18 years old.
- Communicate effectively with all levels of team members and customers.
- Work effectively in a fast paced environment.
- Move around all work areas effectively and efficiently
- Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).
JOB QUALIFICATIONS
- High School diploma or GED required.
- Excellent Customer Service skills.
- Ability to be a team member.
- Ability to work independently and use good judgment.
- Good communication skills, both oral and written.
- Must be able to multi-task
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to talk, hear, walk, sit, reach, climb, stoop, kneel, crouch, or crawl and have hand to finger dexterity. The employee is frequently required to lift 10 to 25 pounds. The Employee is regularly required to stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the noise level in the work environment is usually moderate to loud. You may be subject to secondhand smoke when in the casino environment.REGULATORY AND COMPLIANCE RESPONSIBILITIESIn addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:
- Obtain and maintain a License B with Spokane Tribal Gaming Commission.
- Attend required training sessions offered by the Casinos.
- Perform the duties described in compliance with local laws and regulations.
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee's department.
- Consult Internal Control Procedures and Policy Manuals for guidance.
- Report illegal activity to Security or the appropriate levels of Management