Job DetailsJob LocationLoveland - Loveland, COPosition TypeFull TimeSalary Range$23.00 - $28.00 HourlyDescriptionOptimal Home Care Inc. is a thriving and growing company that has served over 34,000 patients since 2004.We are committed to providing the best possible experience for our patients, their families, and our staff. We offer astounding benefits including:
- Competitive benefits package
- 401K plan + 15% matching
- PTO and Paid Holidays
- EAP Program
- Paid Training
- Professional, supportive culture
We are a cutting edge, value driven agency that is looking to add skilled and passionate individuals to our team. Thank you for considering Optimal Home Care Inc. for you career aspirations.Purpose:The overall goal of this position is to assist in ensuring the clinical schedules are compliant with agency policy and protocols as well as state and federal regulations.Tasks/Duties & Job Responsibilities:
- Provide a team approach to building Optimal's reputation of quality service, dependability, and ownership of delivering great care to our patients, sources, and staff.
- Read and respond professionally to emails and phone calls in a timely and effective manner.
- Receive inbound phone calls and address such questions/needs in a professional, timely, and comprehensive manner.
- Check and read Admission Order daily (preferably every morning) and schedules the frequency provided by admitting nurse.
- Check the Patient Profile Report to see if patient is on pre-admit status (every 15-30 minutes throughout the day) and then schedule the Start of Care (SOC).
- Check and read the Communications & Physicians Order and schedules as necessary.
- Check MD Orders that are uploaded into the patient charts and schedules accordingly.
- Checks Missed Visit report and re-schedules patients as necessary.
- Perform scheduling review to patient's files which will identify deficiencies in charts and help to identify any areas of concern to be addressed.
- Assist field staff in ensuring clinical schedule(s) are correct.
- Attend meetings (Monthly Administrative Meetings, Weekly Team Meetings, stand-up meetings, etc.) as requested by the Scheduling Supervisor and prepares data for such meetings as required.
- Prepare daily, weekly, and other reports as necessary and as requested by leadership.
- Support other departments by answering questions and providing expertise to these duties listed.
- Provide feedback and recommendations to the Scheduling Supervisor to improve effectiveness and efficiency of processes and delivery of care & customer service.
- May assist in the training and on-boarding of new and/or transferring employees.
QualificationsEducation: High School Diploma or G.E.D. required and Bachelor's degree from an accredited college or university preferredExperience: One year of computer and general office duty skills required; specifically, with Excel experience. One year of scheduling experience preferred ideally in a Home Health Care setting.
- Effective with both written and verbal communication
- Strong organizational skills and a detailed orientation
- Possess adequate and effective interpersonal skills
- Physically capable to perform basic office type duties
- Some Saturdays