Job SummaryThe Bilingual Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience. The Patient Advocate is further responsible for lending support, guidance and positivity toward all patients and clients alike while using the collaborative power of team work to achieve common goals and maintain desired results. The ideal Patient Advocate is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business.Primary Duties & Responsibilities
- Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met.
- Understand interdepartmental procedures, policies and comply with them
- Meet or exceed department goals for quality and quantity of work
- Complete special projects or tasks as assigned
- Provide best in class customer service to all callers
- Investigate assigned work for missing information necessary to schedule patients
Qualifications
- Bachelor's Degree preferred
- Excellent verbal and written communication skills
- Ability to work independently and multi task in a fast paced environment
- Solid time management and organizational skills
- Ability to think critically
- Solid MS Word, Excel and Outlook experience
- Strong data entry skills
- Must be bilingual in English and Spanish required
Working Conditions & Physical Requirements
- Office and Home Environment
- The work environment characteristics described here is representative of those of a standard office setting. The noise level in the work environment is usually moderate.
- While performing the duties of this job, the employee must be able to remain in a stationary position over 50% of the work day; move about inside the office to access files or office equipment; use hands to finger, handle, or feel objects, tools, or controls to operate a computer and other office productivity machines; reach with hands and arms; must communicate and converse with co-workers; and detect/discern information accurately.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
- The employee must occasionally lift and/or move up to 10 pounds.
What We Offer
- Remote and Hybrid work opportunities
- Great work-life balance: Monday-Friday work schedule
- Medical, Dental and Vision insurance
- Company paid Life & Disability Insurance
- Flexible Spending Accounts
- 401(k) matching
- Generous paid time off policies: Holidays, PTO, plus 2 floating holidays
- Employee Assistance Programs
- Referral Programs
DisclaimerThe aforementioned statements are intended to describe the general nature and level of work to be performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of an incumbent.10:30 AM - 7:00 PM EST, 11:00 AM - 7:30 PM EST, 11:30 AM - 8:00 PM EST, and 12:00 PM-8:30 PM EST.