Customer Success Specialist
: Job Details :

Our client is a leading provider of comprehensive facility management services, dedicated to ensuring that our clients' buildings run smoothly and efficiently. With a commitment to innovation and excellence, we're expanding our team to better support our clients' needs.

Position Overview:

We are seeking a proactive and personable Customer Success Specialist to join our growing team in Brooklyn. In this newly created role, you will be the first point of contact for our clients, handling inbound calls, emails, and WhatsApp messages from various buildings seeking support. Your ability to build relationships and ensure exceptional customer experiences will play a critical role in our mission to deliver seamless facility solutions.

Qualifications:

• 1-2+ years of experience in a client-facing role, ideally in customer service or customer success.
• Strong verbal and written communication skills with attention to detail.
• Experience with tools like Salesforce and/or Asana is highly preferred.
• Demonstrated ability to multitask and prioritize in a fast-paced environment.
• Proactive problem-solving skills with a customer-centric mindset.
• High level of organization and ability to work independently while collaborating with a team.

Polaris Staffing Group values diversity and is committed to creating an inclusive environment where everyone is treated with respect. We make hiring decisions based on qualifications, skills, and merit. Candidates from all backgrounds are encouraged to apply and join us in fostering a workplace that celebrates equity and inclusion.