The Field Service Technician is responsible for supporting the installation, repair, optimization, and integration of Vontas mobile solutions throughout North America. This role will travel to work closely with Vontas client agencies, 3rd party hardware vendors, and industry partners to meet on-vehicle operational requirements for Vontas mobile solutions customers. The Field Service Technician will utilize and integrate best-practice methodology and workmanship processes to ensure optimum equipment operation and customer satisfaction. This role reports to Manager, Field Service.
Responsibilities
- Travelling to client locations to support system configuration, testing, and system integration documentation to ensure vehicle functionality is sound and hardware installation is correct.
- Completing inspections, adjustment, and repair of installed hardware to meet design specifications and industry standards.
- Operational testing and documentation/data capture to ensure hardware and system are optimized for service use.
- Engage with internal and external customers by phone, email and/or on-site visits to troubleshoot and resolve software, hardware, and configuration problems with the 2nd and 3rd level support engineers.
- Perform operational maintenance, system and technical product troubleshooting, repair, and system tests.
Qualifications
- Ability to travel 100% required
- Previous experience with automotive computer electronics, commercial mobile radio installations, and or mobile hardware assembly and testing.
- Previous testing, analysis, and troubleshooting of complex electronic systems.
- Previous use of analyzers, meters, and other test equipment.
- Ability to read, understand, and generate mechanical drawings.
- Effective mathematic skills to perform measurements and calculations.
- Prefer Associate of Applied Science degree or better work experience in the Automotive Technology, Electronics Engineering, and Computer Information Systems fields.
- 5+ years' installing and maintaining machines
- Ability to lift up to 75 pounds