Job Location : Johnston,IA, USA
John Deere-3 year contract role
Support the John Deere e-Commerce Contact Center
· Take inbound calls from John Deere's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on Shop.Deere.com
· Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings
· Document every interaction effectively in our internal case management system
· Approximately 15-20 calls/day
Contact Center is open from 7am - 6pm CST, Monday - Friday
· Three shifts available that rotate within the 12 hour operation:
o 7:00am - 3:30pm
o 8:00am - 4:30pm
o 9:30am – 6:00pm
· Candidate must be available to work any 8-hour shift within the 7am-7pm support window.
· Candidate will work on-site (John Deere Financial - Johnston, IA) five days a week with the option to work from home on Friday's
SPECIAL CONSIDERATIONS:
· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
· Takes approximately 3-4 months from start date to reach full productivity.
· Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.
Ideal candidates should have:
· Knowledge of agriculture, turf (mowers) and utility vehicles.
· Prior work experience in Agriculture or Technology dealer channels.
· Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.
· Call Center experience
· 6+ months experience with customer service / support experience
· Efficient researching / troubleshooting skills
· Excellent written and verbal communication skills
· Speak with confidence
· Proficiency with Microsoft Office products
· Willing to work occasional overtime and holidays
· Solid work history and proven dependability
· Reliable at home internet and a distraction free workplace
Interviews will include behavioral based questioning
· Candidate will be asked to share specific examples
Visa sponsorship is not available, now or in the near future, for this position.
Cross border work is not permitted for this role.