Operations Manager – Surgical & Medical Product Distribution
Company Overview
We are a nationwide distributor of surgical and medical products, specializing in spine and orthopedic implants, as well as biologics. With over 35 years of financial leadership in healthcare ventures, our team is dedicated to innovation, operational excellence, and delivering exceptional value to surgeons and institutions.
Position Overview
As the Operations Manager, you will play a pivotal role in overseeing and streamlining operational activities to support the company's growth and mission. This is a hands-on leadership position requiring a blend of strategic oversight and day-to-day involvement in operations, ensuring efficiency and excellence across the organization.
Key Responsibilities
1. Operations Leadership
- Manage and lead the Operations team with a focus on accountability, coaching, and collaboration.
- Take a hands-on approach to support the team in achieving operational goals, serving as a team captain actively involved in daily activities.
- Ensure the smooth orchestration of all operational functions, implementing and maintaining effective processes.
- Provide oversight and approval for significant inventory orders.
- Monitor key performance indicators (KPIs) and metrics, including inventory, fulfillment, billing, and customer account trends.
- Maintain comprehensive operational documentation and training resources.
- Identify and address resource constraints or other obstacles affecting team success.
- Collaborate with cross-functional teams, including Sales, to resolve operational inquiries or challenges.
2. Core Functional Responsibilities
Customer Service
- Foster strong relationships with customers and vendors.
- Maintain accurate case schedules and ensure customer service metrics are consistently met.
Billing
- Ensure timely and accurate billing processes.
- Maintain precise billing-related reports and meet established metrics.
Inventory & Fulfillment
- Ensure timely delivery of products and equipment in the appropriate condition.
- Oversee inventory forecasting to meet sales commitments and anticipate future needs.
- Cultivate strong supplier relationships and negotiate agreements for optimal pricing.
- Maintain accurate inventory reports and consistently meet fulfillment metrics.
What We're Looking For
1. Strong Leadership Skills
- Build trust and foster accountability within the team.
- Develop team members by empowering them to take ownership of tasks and grow professionally.
2. Process-Oriented Mindset
- Identify inefficiencies, create solutions, and drive continuous process improvement.
- Develop and enforce process documentation and ensure team adherence.
3. Strategic and Detail-Oriented
- Maintain a balance between big-picture strategic thinking and meticulous attention to operational details.
- Ensure that day-to-day operations align with overall company goals.
4. Adaptability and Resilience
- Thrive in a dynamic environment, re-prioritizing and adapting to new challenges effectively.
5. Exceptional Communication and Collaboration
- Communicate effectively with internal teams and external partners to resolve issues and drive results.
6. Proactive Problem Solver
- Anticipate potential issues and address them before they escalate.
- Collaborate across teams to find innovative solutions.
Qualifications
- Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field (or equivalent experience).
- Proven track record in operations and inventory management, with leadership experience.
- Strong analytical skills and expertise in managing operational metrics.
- Demonstrated ability to implement process improvements and enhance team performance.
- Excellent interpersonal and communication skills.
- Ability to work on-site with occasional local travel for supplier meetings, partner engagements, and trade shows.