Houston Onsite Customer Care & Sales Representative - PPX
: Job Details :

Customer Care & Sales Representative Location: Houston, TX Pay Rate: $18.00 /hour base pay Schedule: 5 days/week (average) Full Time This position requires newly hired representatives to work in our office located at 10720 W Sam Houston Pkwy N Houston, TX 77064. Make money moves with Asurion! $18/hr base pay (guaranteed)Pay Per Experience (PPX) Model - incentive pay based on positive customer outcomes. Top experts make up to $32/hr!You will move to the PPX Model once your training has been completed (4-6 weeks average time to train) The only thing we're more passionate about is our people. At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We take care of you (benefits/perks): Base pay is guaranteed and paid biweekly. Earned pay can now be accessed early!Based on your sales performance, you'll get extra moneyWe offer 3-4 weeks of paid training where your success is our top priority! We provide hands-on training in serving customers, solving tech problems, and refining top-notch selling skills. Generous medical, dental and vision benefits program after 30 days of employment401K with 100% match up to 3% and 50% on the next 2% after 1 year of employmentAdditional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessitiesVisit Asurion Benefits Central: to explore our perks, including Part-Time and Full-time medical, dental and vision benefits! As a Customer Care and Sales Representative, here's what you can expect to do: Evaluate and assist with customer concernsExplain device capabilities, wireless carrier data, product offerings, and company policies Meet goals and grow from feedback and coaching3-4 weeks of in class training, additional 2-4 weeks of floor training directly paired with peersSell Asurion smart home and other products on every callDirectly connected to PPX incentivesSpending 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time)When needed, escalate calls appropriatelyThrough interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values. Here's what you'll bring to the team: Minimum education: Highschool Diploma (or equivalent)High customer service acumenAbility to achieve sales and customer experience goals and objectivesThis is a sales role, team members in this role have sales activity goals that must be met to be successfulCompetence to retain knowledge and solve customer concerns throughmemorization of product offerings and customer informationStrong attention to detail while multitasking with speed and accuracyExcellent phone etiquette and communication skillsFlexibility to adapt to the needs of the customer, the business, and your teamDisplay commitment through a reliable track record of attendance and performanceComputer literacy and ability to type 25-35 words per minute and learn call center software A passing hiring assessment (soft skill scenario modeling and product knowledge) Existing knowledge of multiple hardware platforms and operating systems, or willingness to learnIncluding but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications Please note that this is not a remote position. The Customer Support Representative will be required to work on-site at our location. About Asurion At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions. Put Customers FirstPlay A Team SportTake OwnershipCollaborate and Then CommitReach Full Potential Asurion helps more than 300 million people around the world unlock their technology's untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion's 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch. #asurioncareersPandoLogic. Category: Customer Service, Keywords: Customer Service Representative