Project Coordinator
: Job Details :

Title: Project Coordinator

Reports to: Vice President, Implementations

Status: Full-time or contract, non-exempt

Job Location: Washington DC or Orlando FL

Summary of the Job:

As a Project Coordinator, you will play a key role in supporting our US Operations and Implementation teams by ensuring seamless communication, organization, and execution of projects. You'll assist with tasks such as organizing call notes, editing and creating templates, coordinating deliverables, and tracking project milestones.

The ideal candidate for this job is a natural problem-solver and has a proven track record of being able to develop solid customer relationships. We need someone who will roll up their sleeves, develop an in-depth understanding of our business and industry, and help the company meet its goals. You also have to be able to juggle lots of things at once, and be excited to apply and develop your customer relations skills around our highly customized solutions. And finally, we need you to have a positive professional attitude, exhibit integrity, be reliable, and provide exceptional service with a sense of urgency, practicality and accountability.

This is a great opportunity for a highly motivated self-starter to be part of a fast paced and fast growing sports technology company!

This position will be based in our Washington DC or Orlando, Florida office. If you do not already reside in the area, you must be willing to relocate. Travel up to 25% of the time should be expected.

Key Responsibilities:

· Collaborate closely with the US Operations and Implementation teams to streamline workflows and support project goals.

· Manage documentation for implementation projects, including meeting notes, templates, and process updates.

· Coordinate and schedule meetings, prepare agendas, and ensure timely follow-ups on action items.

· Provide administrative and organizational support to the Implementation team, ensuring project timelines are adhered to.

What You'll Do:

· Act as the go-to resource for the US Operations and Implementation teams, helping maintain project momentum.

· Organize and maintain team templates, documentation, and reports to support seamless implementation.

· Work directly with the US-based teams to ensure accurate communication and efficient collaboration.

*In addition to what is described above, the Project Coordinator may be assigned other duties and responsibilities.

Qualifications:

A successful candidate will be a self-starter with a proven track record of customer service. Other required qualifications include:

• A bachelor's degree in a communications or business management-related subject
• Experience with high-level customer service
• Proficiency with the Microsoft Office suite (Word, Excel, Outlook, Adobe and Visio)
• Proven ability to working on multiple projects simultaneously
• Excellent written and verbal communication skills
• Detail oriented, organized and good at documenting things
• Ability to work collaboratively with others both internally and externally
• Project management experience
• Basic understanding of event operations in the sports and entertainment industry preferred, but not required
• Ability to travel for work up to 25% of the time

Physical Requirements:

• Frequent communication both verbal and written, using computers, devices, and phones.
• Regular interaction with staff, management, clients, external consultants, and similar stakeholders.
• Frequent standing, sitting, and moving within the workplace.
• Use vision and hearing to identify, observe, and assess.
• Heavy daily use of personal computer and phones to complete essential job functions.
• May drive a vehicle if needed.
• Occasionally lifts and moves material or objects weighing less than 20 lbs.

Fortress US, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

About Fortress US

Fortress US is part of the global Fortress group that provides fan engagement technology to more than 160 sports teams, leagues, properties and entertainment venues across the world. We provide technology that facilitates access control, loyalty program administration and mobile payments.

We are a dynamic and nimble company with a family vibe. While we work hard, we also get the opportunity to be part of and attend lots of cool sports and entertainment events.

We also offer competitive benefits including:

-Health Insurance with complimentary employee-only coverage options and generous contributions toward -dependent coverage

-Dental Insurance

-Vision Insurance

-Employer-paid Life Insurance, AD&D and LTD coverage

-401(k) with a generous match

-Generous PTO

-Paid family and medical leave