Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Roles and Responsibilities:
- Responsible for the successful delivery of all BAU Technology and Voice tasks.
- Instrumental role in the successful delivery of IT relocation projects, undertaking the full audit and preliminary works promptly and to the highest standards.
- Hardware Inventory Management ensures stock levels are constantly monitored.
- Hardware requests and receipts through our internal ordering system.
- Actively monitoring the ticket queue and managing requests through to completion.
- Housekeeping on IT rooms.
- Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
- Supports hardware decommissioning events.
- Supports Business moves/changes – ensure involvement in early stages of planning.
- Managing escalations through to conclusion.
- Manage client expectations.
- Setup and installation of Temporary training rooms / Office-wide events – Expo's.
- Comms room patching.
- Supports work-from-home hardware requests.
- Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
- Manage own workload to ensure that assigned activities are completed within targets defined within SLAs/OLAs.
- Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows a consistent commitment to providing customer-focused quality service.
- Work across lines of service to ensure a coordinated approach to providing support for the customer.
- Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
- Perform basic troubleshooting, system upgrades, and replacements for employees.
- Deploy equipment for new hires and refresh and collect equipment from offboarded employees.
- Evaluate user requests and requirements and recommend effective technological solutions.
- Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
- Will be required to work outside business hours and participate in additional weekend work.
- Image/re-image computers configure IP phones and mobile phones.
- Proven ability to work independently with little supervision as well as in a team environment.
- Excellent communication, interpersonal,l and customer care skills.
- Ability to work well under pressure and in tight timescales.
- Strong organizational and problem-solving skills.
- Knowledge of Windows operating system, applications, and computer hardware.
- Interacting with other support groups across multiple platforms.
- Experience using a help desk call management system.
- Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, and LAN.
- Industry-standard certifications are a plus (MCSA, A+, Network+, CCENT, CCT).
- Shell scripting experience is a plus (Windows PowerShell, Perl, Windows cmd line).
- Experience in the financial industry.
- An understanding of ITIL Service Support and Delivery disciplines and methodologies.
- Focus on customer service.
Experience in a similar role
- 1-3 years of relevant experience
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to ...@axiomtechnologies.com