Director, Development Services & Operations (Association Office)
: Job Details :

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The YMCA of Greater New York is seeking a Director of Development Services & Operations who will serve as a senior member of the Fund Development leadership team and is responsible for providing management and oversight of a comprehensive development services and operations program at the YMCA.

This position ensures the effective implementation of a newly established donor recognition, stewardship, retention, and engagement program tailored to the needs of donors and prospects. The Director also oversees a team of two staff members, providing guidance, mentorship, and performance management to ensure the success of the department. Additionally, the role involves oversight of key development services and operations areas including prospect management and analysis; fundraising reporting, analysis, and metrics tracking; gift processing; data management (including Salesforce implementation); and general office administration.

The Director works collaboratively and in concert with colleagues across the institution. They align multiple internal resources across departments and with YMCA leadership, producing seamless donor and prospect experiences. They develop best-in-class donor services that elevate all philanthropy and engagement programs, enabling the YMCA to reach as many donors as possible with impactful and strategic engagement, recognition, and reporting.

Minimum Requirements:

• Bachelor's degree or equivalent work experience.
• Minimum of three (3) years of successful and progressively responsible fundraising experience with a focus on donor experience/relations and development services.
• Experience leading a team in a complex work environment, bringing together multiple stakeholder groups and overseeing large, organization-wide projects.
• Databases, with Salesforce experience as a plus.
• A desire to break new ground with respect to securing philanthropic investment and meaningful donor engagement.
• Excellent written and oral communication skills.
• Technical literacy and ability to manipulate complex data.
• Ability to work effectively under multiple deadlines.
• Exhibit mature leadership qualities, particularly important due to the high level of confidential information shared that directly relates to donor experience work.

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