Our Mission at Paramount Hospitality Management (PHM) is to deliver experience in a transparent manner that exceeds expectations for our guests, owners, and team members.
The General Manager is responsible for all aspects of the resort operations and will be an ambassador for the brand and the resort. This role involves providing leadership and strategic planning to all departments in support of our service culture, maximized operations, and guest satisfaction. The General Manager will work very closely with the hotel owners and other stakeholders.
Responsibilities include managing the hotel's management team and overall hotel targets to deliver an excellent guest experience. The General Manager is also required to balance profitability and guest satisfaction measures.
DUTIES AND RESPONSIBILITIES:
- Oversee the operations functions of the hotel, as per the organizational chart.
- Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
- Lead all key property issues including capital projects, customer service, and refurbishment.
- Handle complaints and oversee the service recovery procedures.
- Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
- Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Deliver hotel budget goals and set other short and long-term strategic goals for the property.
- Have a strong understanding of P&L statements and the ability to react with impactful strategies.
- Closely monitor the hotel's business reports on a daily basis and make decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General are on target and accurate.
- Maximize room yield and hotel/resort revenue through innovative sales practices and yield management programs.
- Prepare a monthly financial report for the owners and stakeholders.
- Assist in the procurement of operating supplies and equipment, and contract with third-party vendors for essential equipment and services.
- Act as a final decision maker in hiring key staff.
- Manage and develop the hotel executive team to ensure career progression and development.
- Respond to audits to ensure continual improvement is achieved.
- Handle corporate clients and participate in new client acquisition along with the sales team whenever required.
- Ensure compliance with legal requirements, including the Occupational Health & Safety Act, fire regulations, and other legal obligations.
The ideal candidate is a seasoned hotel professional with outstanding management skills and extensive hands-on experience. Availability to work when needed, including weekends, holidays, and nights, is essential.
REQUIREMENTS:
- 5 years of General Manager experience in hotel or resorts of 400+ rooms is a must.
- Experience in opening, managing, or repositioning a hotel with a clear track record.
- 10+ years in hotel operations management.
- Experience managing hotels or resorts of 400+ rooms.
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