Title: Customer Account Manager
Type: Full-time (PERM)
Location: Burbank, CA (hybrid, preferably onsite 2-3 days/week)
Salary: Up to 170,000 + bonus
Industry: Aerospace and Defense
Must:
- Minimum of five years of experience managing customers for Aerospace/Defense
- Strong problem-solving skills with a senior-level business acumen
- Experience supporting defense OEMs and/or aftermarket programs
- Customer-oriented and operates with a sense of urgency
- Bachelors Degree in relevant field of study
Responsibilities:
- Maintain communication with internal teams and external stakeholders
- Negotiate and establish long-term business with key customers
- Partner with operations and demand team for optimal forecast accuracy
- Manage customer claims and mediate accordingly with a sense of urgency
- Foster relationships with engineering, program management, pricing, demand management, business development, and other internal teams that are crucial to optimal customer satisfaction