Job Title: Ambulatory Services Representative I
Duration: 03+ Months + High possibility of extension
Location: Houston, TX 77030
Schedule Notes: Monday-Friday 7:30am-4:30pm
Job Description:
- Welcomes the patient and family; responds to questions with prompt information and/or services related to appointment status wait time or unanticipated problems.
- Obtains translation services as needed.
- Obtains and verifies patients demographic data.
- Consults admissions department for patients arriving with incomplete or complex admission accounts.
- Collects up-front fees (co-pays fees for services) from patient according to pre-admission notes; refers patients with inadequate funding to the financial counselor.
- Communicates patients arrival and ready-to-room status with clinic.
- Tracks prolonged wait times in waiting room and investigates the cause.
- Collaborates with others to develop quality service-focused measures to identified clinic issues.
- Initiates investigation into variances regarding cash/funds; reconciles petty cash count and report overage/shortage daily; completes and submits daily batch and credit card transaction reports.
- Performs order entry and schedule ancillary testing for patients as ordered by the provider.
- Registration, Scheduling, Check-in and Insurance verification experience preferred. Bilingual in Spanish required
- Experience in a healthcare setting or customer service-focused industry preferred.
- Ability to provide excellent customer service, act in a professional manner, type, file, use a multi-line telephone, computer, fax, copier, and calculator. Registration, Scheduling and Check-in experience required
Skills:
- Knowledge of the managed care industry appointment scheduling related medical terminology and customer service concepts.
- Ability to operate a personal computer and basic office equipment.
- Demonstrate interpersonal skills good verbal communication skills good time management skills and excellent customer service skills.
- Ability to demonstrate quick decision-making and self-initiated work behaviors is necessary.
Education:
- High School Diploma or equivalent (college degree preferred).
- Minimum of two (2) years of medical or business office experience required.
- Experience in a healthcare setting or customer service-focused industry preferred.
- Bilingual in Spanish/English preferred.