Lead Operations Specialist
: Job Details :

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team memberscan learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ's

• BJ's pays weekly

• Eligible for free BJ's Inner Circle and Supplemental membership(s)*

• Generous time off programs to support busy lifestyles*

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

• Benefit plans for your changing needs*

o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending ​

• 401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Job Description:

The Lead Operations Specialist will manage all aspects of the labor planning/budgeting and reporting for our club operations. They will report directly to the Capacity and Labor Manager, who over sees all WFM related activities. This employee will be responsible for optimizing our workforce operations to ensure efficiency, productivity, and superior customer service delivery.

Major Tasks, Responsibilities, and Key Accountabilities:

• Utilize workforce management software to forecast workload, schedule staff, and monitor real-time service levels.
• Analyze historical data and industry trends to develop accurate staffing forecasts.
• Collaborate with department heads to understand staffing requirements and operational goals..
• Develop and implement strategies to optimize workforce efficiency while maintaining service level agreements.
• Generate regular reports and analysis on workforce metrics, identifying opportunities for improvement.
• Stay updated with industry best practices and technological advancements in workforce management.
• Oversee the OP/RP Club budget process including data gathering, storytelling and allocation models.
• Lead the relationship between Labor Ops and Club Analytics to drive analytical prioritization and focus for all operational needs.

Qualifications:

• 5+ years of experience
• Bachelor's degree in business administration, Mathematics, Statistics, or a related field
• Strong analytical skills with the ability to interpret data and trends effectively.
• Previous Budgeting/Planning or Workforce Management experience preferred.
• Excellent communication and interpersonal skills to collaborate across departments.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $98,500.00.