Duration: 9+ monthsCompensation: $55-65/hrLocation: 100% REMOTEResponsibilities:
- Monitor assigned telecommunication systems to identify necessary upgrades and enhancements while simultaneously implementing upgrades and patching telephony by conferring with vendors, developing, testing, evaluating, and installing enhancements.
- Identify and lead vulnerability remediations.
- Develop test and implementation procedures for call center changes and new builds.
- Stay abreast of the latest best practices by participating in educational opportunities through publications, networking, and professional organizations.
- Provide guidance, training, and mentorship to other employees through leadership and firsthand experience.
- Provide system support, including on-call rotation, troubleshoot, and resolve complex system issues.
Requirements:
- 3 years of experience with the following Telephony Platforms:
- Verint - Call Recording and Workforce Management
- Avaya (CMS, Communications Manager, Experience Portal, Contact Center Elite)
- Mindful - Callbacks Application
- CTI Integration (nice to have)
- Contact Center Product Knowledge of other platforms (Genesys Cloud, Zoom Contact Center)
- Familiarity with Microsoft and Linux system administration.
- Strong troubleshooting and debugging skills.
- Outstanding communication skills.