Our client, a water technology provider, is seeking an IT Service Delivery Technician for a 6+ month contract-to-hire opportunity located in Plymouth, MN. This role will require traveling to several sites within the Plymouth, MN area. The maximum distance between offices is half an hour.
Role Overview:
Provide second-level technical support for internal and remote users, assisting with computer applications, hardware, and network systems. Tasks include deploying hardware/software, troubleshooting, responding to inquiries, and collaborating with IT teams to resolve issues. The role focuses on in-person and remote relationship-building and understanding site operations to improve IT service delivery.
Key Responsibilities:
- Help Desk Support: Monitor and respond to tickets, ensuring timely response and resolution of incidents and requests.
- Issue Documentation: Document solutions in the ticketing system for accurate records and knowledge sharing.
- Hardware Deployment: Set up and/or deploy devices like computers, printers, and mobile devices using Microsoft Endpoint Manager.
- Connectivity Maintenance: Ensure proper operation of all equipment (workstations, phones, printers, etc.).
- User Account Management: Assist with account setup and permissions via Active Directory and Azure AD.
- Troubleshooting: Resolve basic hardware/software issues and troubleshoot, identify, and escalate complex problems.
- Performance Monitoring: Track device performance and report recurring issues.
- Collaborative Support: Work with IT teams and business partners to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases.
- End-User Assistance: Provide on-site and remote IT support for users and visiting employees/contractors within the assigned region.
- Security Support: Assist with basic security issues and ensure compliance.
- Knowledge Sharing: Share IT knowledge with the support team.
- Project Participation: Assist with system implementation and upgrades.
- Asset Management: Participate in network asset management.
- Team Support: Assist development teams during project lifecycles.
- Additional Duties: Complete other tasks as assigned.
Qualifications:
- At least 2 years of demonstrated Service Desk 2 experience with expertise in Windows, Microsoft 365, laptops, printers, and providing in-person support.
- Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or similar certifications a plus.
- Technical Skills: Basic knowledge of systems like Windows 10/11, Microsoft 365, Cisco VoIP, mobile devices, and ServiceNow.
- Troubleshooting: Experience with hardware/software troubleshooting.
- Data Privacy: Knowledge of data privacy laws.
- Collaboration: Ability to work alone, and with remote teams, in a team-oriented and supported environment.
- Communication: Clear written and verbal communication.
- Planning & Prioritizing: Ability to manage tasks based on business impact.
- Plus if someone has manufacturing setting experience
Pay Rate- $33.13- $35.82