Customer Service Representative
: Job Details :

Responsibilities

• Performs Cost estimating for the Sales Group.
• Enters information for Shop Order Entry on Mainframe.
• Performs Order tracking for correct shipping dates.
• Daily stock release processing.
• Develops advance telephone communication skills.
• Assists accounting with billing issues.
• Serves as receptionist as shared responsibility with other reps.
• Maintains filing system for designated customers, as per SOP in place.
• Places Sheet orders to supply production with needed Raw materials.
• Assists with Production relieving and timecards.
• Performs the necessary changes to system to maintain file integrity.
• Assist outcomes with optimizing inventory levels.
• Perform other duties as required.

Qualifications

• Previous Customer Service a plus. Normally, it requires up to 6 months to become fully qualified on the job.
• Must have previous inventory control background; be able to communicate with customers' counterparts, Sales Reps. and Production on a daily basis.
• Computer literate and able to learn KIWI Plan for order entry and inventory control.
• Team Player
• Safety Orientated

Bilingual in English and Spanish (preferred)

Compensation & Benefits

In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division.

Company Overview

Started in 1933, Green Bay Packaging Inc. is a family owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 4,600 team members and operates 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement. For more information about Green Bay Packaging Inc., visit gbp.com.