Community Health Plan of Imperial Valley (CHPIV) is Imperial County's Medi-Cal managed care plan. We are a locally managed public health care plan committed to working with members, providers, and the residents of Imperial County.
As we continue to build something great, we are looking for a Member Experience Coordinator to provide exemplary service to our members and the community.
Our next team member will do the following:
- Direct visitors to the appropriate person and office
- Assist in public-facing events on behalf of the organization
- Greet and handle member inquiries that walk into the office
- Answer, screen and forward incoming phone calls
- Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email, including members
- Receive, sort and distribute daily mail/deliveries.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order office supplies and keep inventory of stock and office break area/printer area
- Update calendars and schedule meetings
- Arrange travel and accommodations and prepare vouchers.
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
You may be right for this job if you have the following:
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Customer service attitude
- Bachelor's degree Preferred
- High school degree; additional certification in Office Assistance, or a degree is a plus
Our commitment to you:
- A competitive salary of $17-$20/ hour
- Health, dental, and vision insurance
- Paid time off
- A 401k plan with a generous match
- A chance to make a real difference in the Imperial Valley community
We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.