Collections Specialist
: Job Details :

Job Duties:

• Service both inbound and outbound phone calls across all product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels
• Under close supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security
• With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines

Required Experience:

• 2 or more years of combined customer contact, sales, or collections experience in the financial services industry
• Strong verbal and written communication skills