Customer Support Analyst, Rosetta Stone
: Job Details :

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused and analytical individual to join our Rosetta Stone Product Support Team. Rosetta Stones consumer offerings help language learners worldwide build the fluency and confidence to succeed in their everyday lives. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. #LI-NF 1 In this role you will handle incoming technical support and product usage questions from customers, identifying product issues and relaying them to the development team. This is a full-time position in our Harrisonburg, VA office. WHAT YOULL BE DOING Develop and maintain a high level of product expertise Analyze, diagnose and troubleshoot technical support requests from learners via phone, email and chat to ensure success with our products Provide timely resolution to customers' product usage inquir...Support Analyst, Stone, Technical Support, Customer, Analyst, Support, Technology, Education