Wash and Detail ManagerNational Indoor RV Centers is looking for a manager to lead our Nashville Wash & Detail Department. Come and work at our state-of-the-art location. We are a premier full-service RV company that values lasting relationships with our employees, customers, and the community.We are growing fast and looking for those who are eager to become a long-term valued member of our NIRVC family. If you want to work for the BEST... then we want to hear from you.
As a Wash and Detail Manager, you will: - Oversee the daily operations of the RV valet and wash/detail departments
- Manage a team of valet/porters, and third-party wash/detail technicians ensuring that all RVs are cleaned and detailed to a high standard, including washing, waxing, interior detailing/cleaning, and maintain a safe and efficient work environment
- Schedule washing and detailing of coaches on the lot
- Ensure move requests, valet moves, wash bay, exterior and interior building maintenance is being performed and kept to standard
- Be the main point of contact for storage customers for the facility
- Coordinate move requests for storage customers, working with the corporate office to ensure storage levels are closely monitored and managed
- Work with the sales and service departments to deliver superior customer service
- Ensure all coaches meet our high standards through quality control checks
- Approve units for release to customer
- Manage inventory levels of cleaning and detailing supplies, and order supplies as needed
- Oversee proper customer billing for third-party wash/detail company
- Hire, train, and manage a team of RV valet/porters
- Develop and maintain standard operating procedures for the valet department, while also ensuring third-party wash/detail company meets NIRVC standards
- Be sure all policies and procedures are followed and executed in a timely manner
- Manage all team members in the department
- Recruit & training new team members
- Provide excellent customer service and address any customer concerns or complaints in a timely manner
- Analyze department performance and develop strategies to increase efficiency and profitability
- Maintain equipment and ensure that it is in good working order
Qualifications: - High School diploma, or equivalent work-related experience
- 5-10 years of customer service experience in a management role
- Prior experience in valet or wash/detailing or a related field is preferred
- Team Manager of large crew - This is not a desk job; you will be working with your team for most of the day
- Able to train and retrain current employees and new employees using provided training methods
- Able to process paperwork (Windows Applications, Word, Excel, Outlook, etc.)
- Able to follow processes and procedures
- On your feet most of your shift
- Multitasking is a must
- Great communication skills required
- Customer service is vital
- Mechanically inclined
- Working Outdoors (in/around water)
- Being Aware and Attentive to Surroundings
- Adapt to change with a growing company
- Willing to come in on some weekends if needed
- Cleanliness is a must
- Attend critical meetings and be able to provide feedback on operations
- Knowledge of Wash and Detail a strong plus.
- Demonstrated ability to establish structure, systems, and process to keep up with rapid growth.
- Ability to work well with others – we want to keep our place a friendly and cooperative workplace
- Positive and Can-Do attitude
- Drug free - must pass a drug test
- Legally able to work in the USA – we are an E-Verify employer
- Clean-cut appearance
- Valid driver's license with a clean driving record
Working Conditions: - Will require extended periods of standing, walking, and bending
- May require lifting or moving heavy equipment or objects
- Must be able to lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
- May require working in tight spaces or at heights
- May require exposure to loud noises, fumes, or chemicals
- Will require working weekends or holidays
- Environmental conditions include heat, cold, humidity, noise, dust and wetness
What We Offer: We believe in investing in our employees with a great benefits package and ongoing training to help you reach your career goals:
- Medical, Dental, and Vision – Available 1st of the month following 30 days of employment
- Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
- 401K
- Over 100 hours of PTO in the 1st year
- 4 paid Holidays and 40 hours of Floating Holiday
- Industry leading pay
- Brand new facilities
- Advancement opportunities
We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen.
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