Customer Service Specialist
: Job Details :

Customer Service Specialist

Pride Health is hiring a Customer Service Specialist for one of its clients in California.

This is a 6-month contract with the possibility of temp to hire with competitive pay and benefits.

Location – Costa Mesa, California– 92626

Pay range - $20 - $23 per hour. (Based on relevant experience)

Length of assignment – 6 months contract. (Possibility of temp to hire)

Shift – Monday to Friday 8:30 am-5:05 pm; 100% onsite.

Job Summary

The Customer Service Specialist serves our patients, members, and providers.

Job Duties

• Responsible for answering phone calls and scheduling patient appointments.
• Triage phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care.
• With the assistance of data and technology, they function as liaisons and ensure high-value and personalized experiences.

Requirements

• High school diploma or equivalent required.
• One (1) – three (3) years of customer service experience.
• Must have 2+ years' experience with radiology diagnostic testing scheduling experience – e.g. mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine.
• Must have Health insurance verification knowledge.
• PREFERRED: - Epic EMR experience.

BenefitsPride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Opportunity EmployerAs a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics