Job Details:
Job Title: Market Research Manager
Job Duration: 6 - month contract (Possibility for extension)
Job Location: Newark NJ – Hybrid
Responsibilities:
- Oversee the delivery of quantitative survey recruitment projects in order to maximize revenue and the number of completes delivered.
- Manage the scheduling of qualitative interviews
- Strategically manage volume, interjecting on project communication, especially on projects not meeting feasibility requirements
- Work closely with Project Management, Pre-Sales and Client Service Manager teams to ensure the success of projects in the field.
- Provide timely feedback to Project Managers on escalated projects and advise on next steps to be taken
- Pro‐actively identify recruitment issues and provide suggestions to internal teams to resolve these issues.
- Ensure project status information is updated on a regular basis by Project Managers, helping to maintain accurate project records and provide timely revenue forecasting updates.
- Work with internal teams to ensure timely close out and invoice process is followed.
- Quickly resolve survey taker customer support escalations
Qualifications & Experience:
- 5+ years market research experience including management of survey recruitment, online surveys and qualitative interview management.
- 5 years of project management experience
- 5 years of experience with traditional and digital market research techniques
- Ability to work in a fast‐paced, collaborative environment.
- Ability to multi‐task among many different projects at once
- Excellent communication skills via email and phone to manage client expectations and clearly communicate project progression.
- Ability to problem solve and think creatively to find solutions to recruitment issues.
- Demonstrated proficiency with MS‐Office (Word & Excel) or Google sheets and Google Documents, a must.
Required Education:
Bachelor's in marketing, market research, statistics, technology or relevant majors.
Preferred qualifications:
- Experience in a client facing role or account management
- Experience within healthcare
- Experience with managing a team
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”