Job Title: Help Desk Manager_ Senior - 13020Location: Albany, NY (Onsite)Duration: 30 MonthsDirect ClientJob Description:
- Help desk managers complete both technical support and organizational duties, including answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients' machines.
- 60 - 84 months: Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education.
Required Skills:
- 80 months of experience supporting Apple (iOS) mobile devices
- 75 months of experience with enterprise mobile device management solutions
- 70 months of experience supporting audio visual equipment
- 70 months of experience supporting teleconferencing equipment
- 60 months of experience with Office 365 & Office.com functionality
- 60 months of experience training/guiding end users
- 60 months of experience using WebEx or Microsoft Teams
- 60 months of customer service experience
- Bachelor's Degree
- Work Authorization Document (e.g., H-1B, Green Card, or Employment Authorization Card) if candidate is not a US Citizen
- References- Please provide at least two professional references including name and contact phone number (Please do not include personal email addresses)
- Resume- Please make sure the candidate's full legal name is listed on the resume, minimum first and last name, in addition to contact information (phone and email)
Benefits:Rate: $25.12 - $35.12 DOEDay 1 OnsiteCandidates having valid work permit in US should apply.(Any Visa)