Are you ready to be a part of a global leader in the food, beverage, and pharmaceutical sectors? GEA is seeking a talented Service Specialist to join our team. With over 18,000 employees across more than 50 countries, GEA offers a stimulating work environment, international collaboration, and amazing opportunities for personal growth and development.
Responsibilities / Tasks
Technical Support:
- Assisting Sales Engineers and customers with technical expertise on spare parts requirements, conversion sets, Sales Line Agreements (SLA), etc. for the Renewable Resources applications – separators and decanters
- Aid customers in what is required for maintaining their centrifuges for trouble free operation by offering GEA's parts, repairs and in plant services
Customer Engagement:
- Support customers in maintaining their centrifuges properly for safe operation
- Build and maintain relationships with customers, ensuring their satisfaction and loyalty to GEA for all their after sales needs
Internal and External Training:
- Offer and setup training with GEA's training team to increase understanding of products and processes.
Market Positioning and Product Development:
- Position the product effectively against competitors (parts, repairs and in plant services)
Cross-Functional Support:
- Uphold a unified approach in client interactions ( One face to the Client culture).
Your Profile / Qualifications
Experience and Expertise:
- At least 5 years of relevant industry experience, with knowledge of separators and decanters.
- Familiarity with customer bases and competitors in the field.
Technical and Practical Know-How:
- Expertise in state-of-the-art processes related to decanters and separators
- Educational background in Engineering, Food Science, or equivalent experience.
Personal Attributes:
- Open-minded, solution-oriented, and strong problem-solving abilities.
- Team player with excellent networking and communication skills.
Customer Focus:
- Strong customer orientation and ability to build rapport across various organizational levels.
- Confident, capable, and credible in client-facing scenarios.
Additional Requirements:
- English proficiency.
- Willingness and ability to travel extensively (50–70%).
GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
GEA offers competitive pay and great benefits.
11 Paid Holidays
PTO - Paid Time Off
Medical Plans Dental Insurance
Vision Insurance
Health Savings and Spending Accounts
Tuition Reimbursement
401k with excellent employer match
Wellness Incentive Program
Employee Assistance Program
Did we spark your interest?Then please click apply above to access our guided application process.