Retail Banker I (30 Hours Weekly) - Sunnyside
: Job Details :

Retail Banker I (30 Hours Weekly) - Sunnyside

Work Location: Sunnyside, New York, United States of America

Hours: 30

Pay Details: $24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Line of Business: Personal & Commercial Banking

Job Description:

The Retail Banker I is a customer liaison that is integral to delivering TD's Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope:

• Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience.
• Requires a broad knowledge and understanding of the full product suite, services and processes of business area.
• Establishes and nurtures Customer relationships by consistently displaying product knowledge and actively listening to Customer needs.
• Makes product recommendations based on Customer needs.
• Utilizes Customer relationship management tools to proactively identify Customer solutions.
• Independently resolves customer issues, errors and problems, escalating when necessary.
• Participates in Customer outreach, servicing and advice activities.
• Engages in conversations with customers about loan products.
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience:

• HS Diploma or GED.
• 1+ years' experience working with customers and/or sales in any capacity.
• Teller experience preferred.
• Must be able to complete teller training upon hire.
• Demonstrated ability to engage in customer conversations while educating them on products and services preferred.
• Excellent communication skills.
• Proficient in Microsoft Office.
• Notary License (Preferred).

Customer Accountabilities:

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice.
• Understands and supports the Bank's Customer Service Strategy.
• Serves as a Customer advocate in improving customer financial confidence.
• Engages in lobby leadership by orchestrating customer flow.
• Educates Customers on self-service options.

Shareholder Accountabilities:

• Ensures compliance with company guidelines and regulations.
• Participates in the Stores daily operations.

Employee/Team Accountabilities:

• Participates fully as a member of the team.
• Supports the team by continuously enhancing knowledge/expertise.

Physical Requirements:

• Domestic Travel – Occasional
• Performing sedentary work – Continuous
• Responding quickly to sounds – Occasional

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues.

Additional Information:We're delighted that you're considering building a career with TD.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at ...@td.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Our ValuesAt TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues.

Our Commitment to Diversity, Equity, and InclusionAt TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work.

Helping to Make an Impact in Communities – TD Ready CommitmentTD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.

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