CASE MANAGEMENT SUPERVISOR
: Job Details :

APPLICANTS MUST BE PERMANENT IN THE BENEFITS OPPORTUNITY SPECIALIST (BOS) CIVIL SERVICE TITLE FOR AT LEAST ONE YEAR. THIS IS A PROVISIONAL APPOINTMENT. WHEN A TEST BECOMES AVAILABLE IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST (ABOS) TITLE, YOU MUST TAKE AND PASS THE EXAM TO REMAIN IN THE ABOS TITLE.

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the direction of the Associate Benefits Opportunity Specialist II, the Associate Benefits Opportunity Specialist I (ABOS I) is responsible for supervising a team of BOS staff, who provide various functions of eligibility determination, financial planning, employment planning and monitoring, and other related services to persons in need, to promote individual and family self-sufficiency. The ABOS I uses supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of FIA Benefits Access Centers and its components (Application, Financial Planning, Employment Planning, Undercare, etc.).

FIA's Operations is recruiting for two (2) Associate Benefits Opportunity Specialist I's to function as Case Management Supervisor, who will:

Supervise a team of BOS workers who handle the entire application process for all new applicants; Family Assistance cases which have been closed over sixty days; all Safety Net case reopens which have been closed regardless of date; and one-shot deals.

Assign applications to staff, review application recommendations, and sign off on all benefits as well as case entries.

Supervise a team of BOS workers who interview applicants and assess eligibility for immediate needs grant (food and non-food); for employability and eligibility for public assistance, SNAP benefits, and Medicaid; works with applicants to remove barriers to employment and makes referrals to other services as needed.

Prepare daily and weekly statistical reports on work performed as well as monthly audits.

Assist with case consultation on individual cases and guidance on difficult cases in the case planning process as necessary.

Supervise a team of BOS workers who provide comprehensive service delivery to participants after the establishment of the participant's case; Family Assistance cases that have been closed less than sixty days or Safety Net cases that have been closed in error.

Supervise a team of BOS workers who manage all aspects of the case, including establishing ongoing eligibility, assessing participants, developing appropriate Employment Assessment and Employment Plans, and executing specific strategies designed to help participants achieve self-sufficiency.

Review employment eligibility decisions for appropriateness and correctness according to Agency and New York State rules and regulations and perform initial conference/conciliation interviews.

Perform the Mandatory Dispute Resolution function.

Supervise staff that interview and correspond with homebound clients.

Supervise a team of BOS who provide quick service for those clients who walk in or telephone the center. Additionally, the team will take appropriate action on reported changes, provide information and documentation as requested by the participants, and maintain contact with other teams to ensure awareness of all activity that will affect the case management plan.

Supervise staff who interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to Benefits Access Centers. Assist in the development of anti-eviction/housing plan of intervention for referred participants.

May conduct field visits.

Work Location: 2551 BAINBRIDGE AVE., BRONX NY

Hours/Schedule: Monday – Friday

Minimum Qualifications

1. A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either:

client services.

employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming.

2. A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist; or

3. A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience as described in one (1) above.

4. College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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