Client Relations Specialist
: Job Details :

Alliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 68,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprofit organization that operates child-friendly centers located in Arlington, Fort Worth and Hurst. It is our mission to protect Tarrant County children from child abuse through teamed investigations, healing services, and community education. Alliance For Children is a fully accredited member of the National Children's Alliance ®, a membership association of over 700 Children's Advocacy Centers and is a founding member of Children's Advocacy Centers™ of Texas. Please visit our website at www.AllianceForChildren.org for more information. Summary: The Part Time Client Relations Specialist acts as the initial contact person for all client, volunteer, and professional inquiries to Alliance For Children. The Client Relations Specialist supervises children in the reception area and obtains family demographic information from parents/guardians. In addition, the Client Relations Specialist has maintenance responsibilities of the physical facility. Job Duties/Essential Functions : Acting as initial liaison with families entering the center, including greeting, gathering demographic information as needed, providing educational information, and meeting families' needs during visit. Managing the physical upkeep of the center by managing lobby cleanliness, equipment maintenance and overall building appearance while maintaining child and family friendly space. Developing and cultivating relationships with Alliance For Children volunteers/interns and creating meaningful volunteer/intern opportunities within the agency. Providing clerical support at the center by answering and directing all incoming calls to appropriate professionals, scheduling/coordinating rooms for appointments and meetings, receiving center mail, maintaining and updating voicemail system, maintaining database system. Maintaining job/center related monthly reports, including inventory upkeep, and provide supervisor support for center budget as needed. Entering and maintaining case information in the Alliance For Children database system. Ability to travel to all Alliance For Children centers for lobby coverage needs. Other job duties as requested by immediate supervisor, Director of Program Services, or Chief Executive Officer. Knowledge/Skills/Abilities : High school diploma or GED required. Bachelor's degree preferred. Bilingual (Spanish/English) preferred. Two years' experience working in social services field and/or non-profit organization preferred. Work experience beyond the minimum two year requirement may be substituted for the college degree preference. Strong communication skills. Strong interpersonal and communication skills. Knowledge of Tarrant County resources. Sensitivity to and awareness of unique needs of minority cultures and diverse ethnic groups. Volunteer support experience preferred. Competent in various Microsoft programs. Experience with children required. Must have valid driver's license and proof of liability insurance if driving for agency purposes. Must successfully complete annual criminal and civil background checks. Able to maintain confidentiality and present in a positive, professional manner at all times. Able to maintain composure and professionalism under pressure of deadlines. Regular and reliable attendance. Personal qualities of integrity, credibility, and dedication to the mission of Alliance For Children. Physical Requirements: Able to sit, walk, stand, bend, squat, kneel and twist on an intermittent and sometimes continuous basis. Able to grasp, push, pull objects such as files, file cabinet drawers and reach overhead. Able to operate a telephone. Able to lift up to 25 lbs. (usually office supply boxes). Moderate independent travel by private auto required. Mission: The mission of Alliance For Children is to protect Tarrant County children from child abuse through teamed investigations, healing services, and community education. Agency Perks: Mental health focused environment. Meaningful assistance programs like personal & professional development. 403b with agency contribution. Generous vacation and wellness leave. 13 paid holidays. Agency currently pays 100% of employee-only medical. Encouragement of work/life balance. Relaxed dress code when appropriate. Center perks and celebrations regularly available and encouraged. Alliance For Children provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.