Job DetailsJob Location Hotel - Tuolumne, CA DescriptionSUMMARY: Responsible for providing both soft and hard surface floor care in the public space areas and Guest rooms of The Hotel in a sanitary and attractive manner. Performs a variety of general cleaning tasks in order to maintain Guest rooms, offices, hallways and other assigned areas. Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)
- Receives and reviews assignments, priority requests, keys and supplies from Hotel Housekeeping Management.
- Retrieves and stocks caddie/cart to ensure all necessary supplies are available.
- Performs cleaning, maintenance and repair duties associated with hard and soft surface floors with appropriate equipment.
- Arranges and maintains furniture in public space areas in order to prevent damage to floors.
- Walks all assigned spaces at beginning and end of shift to evaluate and maintain Hotel cleanliness standards.
- Turns in keys, properly stores and secures unused supplies at end of shift.
- Maintains an accurate inventory of items in the supply room.
- Assists Guest Room Attendants with portable refrigerators, rollaway beds, cribs, etc. as needed.
- Maintains a positive attitude and acts in a consistently professional manner towards Guests and Team Members.
- Provides Guests with information about Hotel and Resort amenities and services as needed.
- Responds to, and immediately resolves, housekeeping requests and complaints by Guests.
- Impresses Guests with quality service in an efficient, professional and friendly manner.
- Promptly reports any incidents of Guest dissatisfaction or unusual matters of significance to Manager/Supervisor so that corrective measures may be taken.
- Promptly delivers all articles left in public space areas to Hotel Housekeeping Management for entry into Lost and Found.
- Promptly reports to Hotel Housekeeping Management all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.
- Writes shift reports including any incident of theft, accident or injury as assigned.
- Ensures all communication containing Tuolumne Band of Me-Wuk Indians; TEDA, Inc; Black Oak Casino Resort; and Guest information is consistent with privacy policies and practices.
- Performs other duties and attends to special projects as assigned.
QualificationsMandatory Requirements:
- Must possess a high school diploma, G.E.D., or equivalent.
- Must be at least 18 years old.
- Must have one (1) year of previous floor care and cleaning equipment usage experience.
- Must complete Blood Borne Pathogen training.
- Must be able to provide friendly guest service.
- Must be able understand and comply with proper cleaning techniques and procedures.
- Must possess working knowledge of all floor care equipment and be able to perform minor repairs such as changing belts, pads, bags etc.
- Must give strong attention to detail and possess excellent organizational and time management skills.
- Must be able to work in a fast-paced environment (sometimes under pressure) while remaining professional, flexible, and efficient.
- Must possess effective listening and communication skills.
- Must be able to communicate proficiently in English.
- May be required to possess and maintain a valid California driver license and Black Oak Casino driver's permit.
- Must be able to pass a mandatory drug test and background check.
- Must provide evidence of employment eligibility in the U.S.
Physical Demands:
- Must be able to lift 50 pounds and occasionally more with assistance.
- Must be physically able to perform all job requirements.
- The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.
Work Environment:
- The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.
- Potential exposure to infectious diseases.