Customer Service Representative - North Salt Lake, UT
: Job Details :

This position ensures the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The individual in this role is accountable for answering product inquiries, taking customer orders, coordinating delivery with dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include dealers, contractors, homeowners, and installers. This position is frequently combined with customer service initiatives and supports outside sales representatives in Utah, Idaho, and Colorado markets. Job Responsibilities Receive customer phone calls; provide support to dealers, customers, and contractors via phone, email, and in person Enter customer orders and follow through until fulfillment, communicate the expected delivery date, and explain stock-outs Confirms that submitted customer orders have the correct quantities and pricing and requests revisions when necessary Work closely wit...Customer Service Representative, Customer Service, Sales Representative, Representative, Outside Sales, Manufacturing, Retail