Field Technical Support Associate
: Job Details :

Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment. - Handles customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols. - Delivers comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems. - Responds adeptly to queries spanning service, product, technical aspects, and customer relations, providing accurate and valuable information. - Uses proactive monitoring procedures and tools to identify problem prevention opportunities. - Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking. - Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement. - Adheres to e...Technical Support, Field Tech, Technical, Support, Associate, Field, Manufacturing, Technology