General Manager
: Job Details :

Do you love leading teams and managing operations, coaching, and developing a team by setting them up for success in their professional career goals? If you are looking for a career with a company that puts people first, look no further!At the PCRK Group, we believe that people are the heart of what we do, so we center our work on relationships and mutual cooperation. We care and put the needs of our team members and clients first to nurture their well-being. We believe in working together to achieve results, both personal and professional, for our team members and clients alike. Lastly, we develop relationships based on kindness, compassion, empathy, and generosity.At PCRK Group, we are always looking for great talent and are looking for a person who thrives in an environment dedicated to making people feel their best.Responsibilities:

Understand, believe in, and uphold PCRK Group and Massage Envy's Mission, Vision and Values

Ensure their location is performing and has a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements)

Monitor staffing levels across all departments to ensure all positions are staffed appropriately

Coach, develop, and retrain underperformers in sales and service expectations

Ensure all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations are current

Participate in company and Regional Developer Conference Calls and weekly Operation Director calls

Continuously train team on soft skills, business acumen, and metrics to strive for professional development

Facilitate the resolution of customer service issues while successfully identifying and addressing systemic opportunities throughout their organization

Promote and implement new products, services, and initiatives

Responsible for location's payroll entry and inventory management

Review payroll, inventory, and applicable reports to audit for errors and address profitability-related opportunities

Host monthly Performance Coaching Plans and partner with Operations Director to address performance concerns and celebrate performance winsQualifications:

Have strong analytical, leadership, and communication skills

Comprehensive understanding of Profit & Loss statements

Proficiency in Microsoft Word, Excel, PowerPoint

Multi-unit Management experience (Required)Compensation and Benefits:

Compensation that includes base salary, generous commissions, and bonus opportunities

Excellent Medical Plans

Dental & Vision Insurance

Paid Time Off

Comprehensive 401k package

40% discount on products

Free massage/skincare services monthlyLocation: North Phoenix Region, AZROP: $50,000 - $60,000 Annually DOE + Quarterly bonus potentialIf you're ready to lead the charge to help people feel their best, we can't wait to meet you!We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, PCRK will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr