Library Assistant II
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Library Assistant II

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Library Assistant II

Salary

$40,960.00 - $66,764.00 Annually

Location

Norfolk, VA

Job Type

Intermittent Temporary

Job Number

12878

Department

Library

Opening Date

02/14/2025

Closing Date

2/24/2025 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

The City of Norfolk's Department of Libraries seeks a part-time Library Assistant II for the Richard A. Tucker Memorial Library. This position assists with the library's daily operations. The candidate will perform administrative duties, including typing, filing, ordering supplies, and assisting with events. The candidate will also provide customer service to patrons by providing information, promoting general facility usage, and operating all library equipment.

Departmental Hiring Salary Range: $19.69 Hourly

Essential Functions

Essential functions include but are not limited to:

• Provides regular coverage of Public Service desks

• Assists patrons with the use of computers, copiers, scanners, and printers

• Promotes in-person and online library services

• Demonstrates ability to work in a team environment

• Performs circulation/customer service activities by answering reference questions, checking materials in and out, registering new borrowers, and collecting library fees

• Receives, sorts, and shelves library materials

• Provides quality customer service in person and by telephone

• Proficient with technology – gaming systems, cameras, and other equipment as required

• Assists patrons with equipment such as computers, copiers, mobile devices, and scanner

• Assists with maintaining and monitoring KidZone, Playscape, and program room as required

• Assists with programs and events in the library

• Must be able to stand up to six hours per shift; lift from ground to above shoulder; push and pull loaded carts; bend and stoop; reach shelves from floor level to approximately 6 feet in height using a step stool in narrow aisles and perform tasks requiring manual dexterity; and be able to lift a minimum of 25 pounds.

• Demonstrates excellent organizational skills and ability to prioritize tasks.

• Ability to communicate effectively verbally and in writing

• Performs assigned duties as instructed

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

One year of experience in library or related customer service work..

Additional Information & Requirements

Work Hours: 20 hours/week; evenings and weekends required

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of Non-City are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer see resume or see application as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee

• Yes - I am a previous City of Norfolk Employee

• No - I am not a previous or current City of Norfolk employee

03

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

04

Please select the highest level of education you have completed.

• Less than High School Diploma/Equivalency

• High School Diploma/GED

• Some College (6 months or more)

• Vocational/Technical Degree

• Associate's Degree

• Bachelor's Degree

• Master's Degree or higher

05

How many years of library experience, including unpaid and volunteer experience, do you have?

• No experience

• Less than a year

• 1-3 years

• 3-5 years

• More than 5 years

06

How many years of customer service experience, including unpaid and volunteer experience, do you have?

• No experience

• Less than a year

• 1-3 years

• 3-5 years

• More than 5 years

07

This position requires a proficient level of computer skills. Please select the response that best describes your computer skill level, including using Microsoft Office, Word, Excel, and PowerPoint. (Please note: A skills assessment may be given at time of interview).

• I do not have any experience with Microsoft Office.

• I have beginner-level experience using computers randomly and require further training.

• I am proficient with using computers, which I use regularly, and can assist others with their use of computers.

• I have an advanced knowledge of computers, which I use daily, and can train others on new software.

08

Do you have experience with using gaming systems, cameras, printers, scanners, copiers, and creating flyers, and do you have experience using social media platforms?

• Yes

• No

09

This position requires the ability to work nights and weekends. Are you able and willing to accept this scheduling requirement?

• Yes

• No

10

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran

• I am a Veteran

• I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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