GUEST SERVICES & EVENTS TEAM MEMBERSports Facilities Management, LLC- Iron Peak Sports & Events LOCATION: Hillsborough, NJDEPARTMENT: OPERATIONSREPORTS TO: DIRECTOR OF OPERATIONSSTATUS: PART-TIMEABOUT THE COMPANY:Sports Facilities Advisory, LLC (SFA), Sports Facilities Development, LLC, and Sports Facilities Management, LLC (SFM) working together as The Sports Facilities Companies , are headquartered in Clearwater, FL. Founded in 2003, SFA has served more than 2,000 communities, produced more than $10 billion in institutional-grade financial forecasts, and provided funding strategies and solutions for more than 70+ youth and amateur sports and recreation complexes worldwide. SFD serves facility owners through owner's representation, venue planning, and procurement services during pre-development and construction. SFM provides industry-leading, results-driven management solutions for sports, fitness, recreation, and event venues nationwide. Since 2014, SFM-affiliated venues have hosted more than 100 million visitors and generated hundreds of millions of dollars in economic impact. For more information, visit: sportsfacilities.com and thesfnetwork.com.Iron Peak Sports & Events is the state-of-the-art sports and events destination in Hillsborough, New Jersey. From sport competitions and programing to corporate meetings, this unique facility will provide an atmosphere of fun and purpose, while facilitating incredible guest experiences for the local and regional communities. Iron Peak Sports & Events will be a bold space for every champion. Additional updates to come as the facility develops. Iron Peak is a member of the SFM Network, the nation's largest and fastest-growing network of sports facilities and is operated by the industry-leader in outsourced operations, Sports Facilities Management.POSITION SUMMARY:The Guest Services and Events Team Member provides the first point of contact for all guests. The Guest Services & Events Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:GUEST SERVICES:
- Greet guests and provide information and way finding as needed
- Provide courteous and friendly first-in-class service to all guests
- Register guests and process payments for leagues, camps, clinics, drop-in, etc.
- Be knowledgeable about facility programs (format, pricing, meeting dates/times)
- Operate multi-line phones
- Record waivers and event information
- Record event scores (tournaments/leagues) and print game sheets on a daily basis
- Maintain confidentiality and discretion with guest and Team Member information
- Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
- Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
- Know and enforce the venue policies and procedures
- Complete special projects, daily assignments, and other duties as assigned
- Parking Attendants (as needed): Direct facility traffic, collect fees and monitor parking passes, barricade organization, facilitate disabled access, report suspicious behavior
EVENTS:
- Assist with scheduling and coordinating facility events and parties
- Ensure all event details are executed as planned and tracked with detail invoices created, payment collected, supplies ordered, waivers collected, food orders, party bags, etc.
- Communicate clearly and timely with Management and staff to ensure proper setup, coordination of activities, and cleanup all events
- Maintain inventory system
- Adhere to event manual for processes, procedures, curriculum, and standards
- Ensure guest satisfaction and a high level of service via timely and clear communication regarding logistics and details
- Assist community field marketing efforts toward program growth
- Coordinate with Business Development & Events Director to make sure event bookings are entered and invoiced in POS platform, and any changes are updated accordingly
- Refresh and distribute event flyers in facility, and cross market as appropriate
- Support social marketing strategy to ensure optimal event promotion
MINIMUM QUALIFICATIONS:
- Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
- Must work well with others
- Must take personal initiative for the betterment of the team and venue
- Commitment to the safety and well-being of others
- Customer service and cash handling experience preferred or quick study
WORKING CONDITIONS AND PHYSICAL DEMANDS
- Must be able to lift 20 pounds waist high
- May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
- Will be required to operate a computer
- Facility has intermittent noise