Salary : $49,000.00 - $67,000.00 Annually Location : Aventura Government Center, FL Job Type: Full-Time Job Number: 066 Department: Police Opening Date: 02/18/2025 FLSA: Non-Exempt Bargaining Unit: N/A The City of Excellence is hiring! Official City application required. Candidates receive further communication via email. Check your email, including spam/junk folders, for these notices. DescriptionThe City of Aventura is accepting applications for the position of Police Communications Officer. ***Police Communications Officer/Public Safety Dispatcher Recruitment Incentive of $2,000 for successful completion of the Phase I, Call Taker training.*** Responsible for carrying out two-way communications with law enforcement personnel. Work involves screening routine and emergency telephone requests for police services and relaying that information to police personnel in the field. Duties also include, but are not limited to, performing record checks for officers in the field, keeping records of all police units available, and responding to requests. Position reports to the Communications Supervisor. Lateral candidates preferred. Lateral means you have previous 911 Communications dispatching and/or call taking experience. Candidates will be required to complete and upload a Personal History Questionnaire after initial review of the application. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. Duties & Responsibilities Receives, processes and routes routine and emergency information by use of electronic phone system, computer aided dispatch (CAD) software and emergency medical dispatch (EMD) software Keeps track of other various forms of information such as traffic conditions Interacts and fields complaints from the general public, corporate sector and other members of the public safety community Makes phone calls to Reverse 9-1-1 members in order to check on their welfare Maintains employee sick log while keeping various departmental supervisors informed of any activity via email or radio Maintains communications work area and equipment to ensure that it is in clean and in working condition Operates listed office machines as required Enters data into standard office and departmental forms and/or logs, both manual and automated Maintains dispatch documents and records; prepares dispatch incident reports Performs other duties as assigned or as may be necessary. Monitors individuals in holding cells for proper conduct, safety and medical purposes ADDITIONAL DUTIES Assists the E-911 Manager and/or Communications Supervisor with overflow data entry and miscellaneous tasks. Qualifications & Requirements Must pass thorough background investigation, polygraph, psychological, medical and drug screen. The ability to pass the Emergency Medical Dispatch (EMD) certification exam and obtain CPR/AED certification within 90 days of employment. Preference is given to candidates who have at least three year's law enforcement dispatching experience and Florida Department of Health Public Safety Telecommunicator Certification. Requirements include, but are not limited to:
- High School graduation
- 2 yrs clerical and telephone experience
- Ability to speak clearly and distinctly
- Ability to discern an emergency from a non-emergency situation
- Ability to react quickly, calmly, and correctly in processing calls for emergency assistance
- Ability to simultaneously perform multiple tasks
- Ability to comprehend and carry out oral and written instructions
- Ability to obtain FCIC/NCIC certification
- Ability to monitor and comprehend FCIC and NCIC telecommunications systems in accordance with respective regulations
- Skills in typing and operating telecommunications equipment
- Operating two-way radio, telephone and FAX equipment
- Ability to comprehend and carry oral and written instructions
- Ability to establish and maintain effective working relationships with other employees and the public
- Ability to exercise tact, diplomacy and courtesy in dealing with a variety of people
- Ability to work with minimal supervision
Or an equivalent combination of schooling, training, and experience which provides the required knowledge, skills, and abilities. Supplemental InformationThis position requires employee to work day, evening, overnight, rotating shifts, weekends, holidays and emergencies. Applicants will be asked to complete a Personal History Questionnaire (PHQ) and a pre-employment skills assessment, Criticall. 911 Dispatcher Orientation video below and We are an Equal Opportunity Employer. The City of Aventura is an Equal Opportunity Employer. The City of Aventura offers a wide range of employee benefits, which include: Health, Dental, Vision
- City pays the entire cost of employee's health, dental, short-term disability, long term disability and life insurance.
- City pays 50% of employee's dependent health and dental insurance
- City pays 70% of employee's dependent health insurance for Police Officers and 50% for dental insurance.
- Health insurance is an HMO - Open Access Managed Choice POS plan offered through UnitedHealthcare
- Employees choose from a Dental PPO or HMO plan offered through Humana
- Vision plan for employee covering annual vision exam; glasses; lenses; or contacts through UnitedHealthcare
Life Insurance
- City provides life insurance equal to 1 times annual employees salary up to $50,000 through UNUM
- Employee can purchase additional term life insurance coverage at low term rates through UNUM
Retirement Plan
- The City contributes an amount equal to 14% of salary to defined contribution 401(a) Retirement Plan
- Employees begin vesting at 20% after one year and are fully vested after 5 years
Police Officer Pension Plan
- Sworn Personnel are in a Defined Benefit Plan: City Contribution 27.696%; Employee Contribution 10.775%
- Defined Benefit Plan: 22.5 years of credited service, regardless of age; or age 57 with 10 years of credited service; 5 year DROP
Voluntary Retirement Plans
- 457 pre-tax retirement plan
- Roth IRA retirement plan
Disability Insurance
- Long term disability is provided with a minimum of 50% salary coverage up to $5,000/month.
- Short term disability replaces a portion of earnings while unable to work due to non-work related illness or injury.
Life Insurance
- City pays 1 times annual salary up to $50,000 including Accidental Death & Dismemberment policy
Voluntary Life Insurance
- Employee can purchase additional life insurance up to 5 times annual salary as well coverage for dependents.
Flexible Spending & AFLAC
- Employee can enroll in yearly Flexible Spending Accounts pre-tax for medical and dependent care expenses.
- AFLAC plans available for purchase at group rates.
Holidays
- New Year's Eve 1/2 Day
- New Year's Day
- Martin Luther King's Birthday
- President's Day
- Memorial Day
- Juneteenth
- 4th of July
- Labor Day
- Veterans Day
- Thanksgiving
- Day after Thanksgiving
- Christmas Eve 1/2 Day
- Christmas Day
Vacation Leave
- Employees with less than 4 years service receive 80 hours vacation per year
- Employees with 4-10 years service receive 120 hours vacation per year
- Employees with over 10 years service receive 160 hours vacation per year
Personal Leave
- Employees are entitled to 24 hours of personal leave per calendar year
Sick Leave
- Employees accrue 8 hours sick leave per month
- Employees who do not utilize sick leave for a six month period are eligible for an additional 8 hours of vacation
- Employees leaving the City are eligible for up to 100% payout for unused sick leave based on length of service up to a maximum of 800 hours
Bereavement Leave
- The City allows 32 hours leave for in-state funerals and 40 hours for out of state funerals
Job Basis Leave
- Employees not eligible for overtime receive 5 days each year in recognition of extensive number of hours worked in excess of normal working hours
Educational Reimbursement
- The City offers a 75% reimbursement of tuition costs for employees completing a course with a B or better
- Reimbursement is based on the rate of tuition charged in the state university system.
Take Home Vehicles
- Police Majors
- Police Captains
- Detectives
- All Sworn Officers (may be subject to mileage charges based on place of residence)
- 911 Manager
- Crime Scene
Salary Incentives
- Based on unit assignments like FTO, Detectives, K-9, SWAT, Traffic, SRO, Marine Patrol
- Shift Differentials
Referral Incentive The City continues to recruit the best candidates for its open positions and we believe that the best sourcfes for candidates are identified through our current employees.
- $1,000 incentive for full-time hires
- $400 incentive for part-time hires
Police Officer & Police Communications Officer/Public Safety Dispatcher Recruitment Incentives
- Up to $2,000 for recruit reimbursement for recently graduated candidates from a Florida Certified Law Enforcement Academy.
- Up to $1,000 for an Out-of-State Law Enforcement candidate completing Equivalency of Training (EOT) to become a Certified Law Enforcement Officer in the State of Florida.
- A $2,000 incentive will be paid to a PCO who successfully completes the Phase I, Call Taker training.
- $2,000 for relocation allotment for any newly hired Police Officer who resides outside of either Miami-Dade or Broward County and relocates to either Miami-Dade or Broward County within six (6) months of hire.
01 Do you acknowledge that this position requires work during the day, evening, overnight, rotating shifts, weekends, holidays and emergencies?
02 Please select your years of experience as a Call Taker and/or Dispatcher in 911 Communications.
- No Experience
- Less than 1 year
- 1 to 3 years
- 4 to 6 years
- 7 to 9 years
- 10 years or more
Required Question