Regional Operations Director
: Job Details :

Description

Soleo Health is seeking a Regional Operations Director to support our Houston, TX specialty infusion pharmacy. Join us in Simplifying Complex Care!

Soleo Health Perks:

• Competitive Wages
• 401(k) with a Match
• Referral Bonus
• Paid Time Off
• Great Company Culture
• Paid Parental Leave Options
• Affordable Medical, Dental, & Vision Insurance Plans
• Company Paid Disability & Basic Life Insurance
• HSA & FSA (including dependent care) Options
• Education Assistance Program

The Position:

The Regional Operations Director (ROD) is directly responsible for ensuring the provision of cost effective, high quality services to customers in two or more markets. The ROD demonstrates strong leadership over clinical operations and administrative support staff, ensuring that the proper resources are available for all team members to successfully perform their duties. The ROD collaborates and supports the RVP in business development for the region they are managing as well as supporting Patient access efforts. The ROD fosters a team environment within the branch, as well as between branch and field sales team members. Responsibilities Include:

• Select, train, develop and motivate team members who will perform to expectation, helping to exceed branch operational and financial goals.
• Fosters a team attitude between all branch and field departments, preventing the development of a silo/compartment culture. Aligns operational initiatives closely to area sales plans, working closely with the Regional Vice President and the sales associates to support branch growth.
• Provide an environment that is supportive of personnel and professional growth for all employees.
• Assist in the development of branch budget and financial objectives. Monitors progress to budget plan and takes corrective action as necessary to ensure plan is met. Understands and manages direct processing costs for pharmacy and nursing divisions.
• Aligns branch operational metrics with the established regional sales strategies consistent with company objectives.
• Supports the sales, clinical liaisons, and managed care team members. Participates in client sales calls and contract proposal responses (RFP's) as appropriate.
• Establish, implement and provide a continual clinical review process of all new referrals that ensures a prompt and efficient start of care. Supports nursing and pharmacy departments to ensure quality care. Facilitates the relationship between TCMC and market staff. Assesses and confirms that profit margins are sufficient to cover our cost of service.
• Plays an active role in our QA, performance improvement, and customer service programs, ensuring a high level of customer satisfaction as demonstrated by survey responses and overall customer retention rates.
• Develops, recommends and implements new and existing operational metrics, and continually assesses for opportunities to create new and better programs that improve our service model.
• Manage the creation and ongoing updates of departmental policies to ensure compliance with regulatory, operational, and organizational standards.
• Ensures adherence to, and embraces all company strategic objectives, policies, and procedures, USP 797/ board of pharmacy clean room standards, accreditation standards and other appropriate state and federal regulations.
• Adheres to Standards of Conduct as defined in branch handbooks, guides and manuals.
• Participates in community and professional organizations to increase company visibility and to assist sales in the achievement of sales and profit goals.
• Reports to the appropriate manager(s) any known or suspected violations of policies and procedures, regulations or standards of conduct.
• Completes all necessary managerial tasks for direct reports including hiring, training, addressing performance issues, developing team goals and objectives, performance reviews, conflict resolution, and strategic planning.

Schedule:

Monday-Friday Typical business hours

Requirements:

• Bachelor's Degree in Nursing or Bachelor's/Pharm D. Pharmacy degree.
• Minimum of ten (10) years health care experience including five (5) years in a managerial role and four (4) years of experience working within a specialty home infusion environment that provided all traditional acute and chronic infusion therapies. Prior experience must have included direct infusion operations involvement as well as a firm understanding of the local infusion market and associated sales support activities required to make a successful program.

About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!

Soleo's Core Values:

• Improve patients' lives every day
• Be passionate in everything you do
• Encourage unlimited ideas and creative thinking
• Make decisions as if you own the company
• Do the right thing
• Have fun!

Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.

Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.