Customer Support AssistantDepartment: Vibes And Verbs Employment Type: Full Time Location: Austin, TX Compensation: $40,000 - $46,000 / year Description We are seeking a motivated and organized Customer Support Assistant to join our team. In this role, you will serve as the first point of contact for our customers, ensuring they have a positive experience and receive timely assistance with their inquiries. You will help resolve issues, track customer interactions, and provide support to ensure customer satisfaction. Key Responsibilities
- Answer customer inquiries via phone, email, and chat
- Provide accurate information and resolve customer issues in a professional and timely manner
- Maintain customer records and document interactions in the database
- Assist in processing orders, returns, and exchanges
- Collaborate with the customer service team to improve customer experience
- Assist with administrative tasks as needed
Skills, Knowledge and Expertise
- Excellent communication skills (both written and verbal)
- Strong problem-solving abilities
- Attention to detail and organization
- Ability to work in a fast-paced environment
- Friendly and professional demeanor
- Experience in customer service or support is a plus
Benefits
- Competitive salary
- Growth opportunities within the company
- Comprehensive training and development programs
- Health, dental, and vision benefits
- Paid time off and holidays
- Positive and supportive work environment