JOB TITLE: Group Account Director
DEPARTMENT: Brand – Client Partnerships
REPORTS TO: Corporate Director of Client Partnerships
LOCATION: Remote, living in Orange County, California radius
ABOUT THE ROLE: The Group Account Director will oversee and manage a healthcare system account, ensuring client satisfaction, service quality, and the on-time, on-budget delivery of the agency's services. This role is responsible for the account's profitability and the performance of the team servicing the account. Based in Southern California, the position requires regular client meetings in Orange County.
WHAT YOU'LL DO:
- Delivers high-value, strategically driven work for our clients.
- Provides strong leadership and strategic direction to the account team(s) and client utilizing sound judgment, demonstrating market/industry expertise, organization and commitment.
- Establishes and builds strong personal working relationships with designated clients contacts, overseeing client relationship mapping at the highest levels.
- Promotes and ensures the team is implementing the R&R Way process for each assigned account while collaborating with discipline leads.
- Remains in touch with agency's day-to-day business on behalf of clients – knowledgeable and conversant in their key issues, competitive situation, industry trends and the projects assigned the agency as well as other communication partners.
- Demonstrates confidence, authority and level-headed decision making as the agency's leadership voice on assigned accounts.
- Effectively and confidently balances the dual expectations and business goals of the clients and agency as well as the expectations of multiple clients and agency teams.
- Anticipates and addresses potential client relationship or revenue issues, advising agency management in time for the agency to act proactively.
- Leads development and oversees implementation of annual client planning.
- Monitors resources to ensure accounts are adequately and efficiently staffed to meet client needs and the necessary tools are provided to the staff; hires, interviews and makes staffing recommendations.
- Continually supports, inspires and motivates team members to think of innovative ways to solve the client's problems.
- Prepares annual client billing projections (revenues and gross income) for agency planning.
- Is familiar with overall agency goals and able to cross sell the various disciplines of marketing.
- Oversees the development of client case studies and provides newsworthy information to R&R self-promotions.
- Manages and responsible for the financial health and high-level relationship of the account.
- Gathers, analyzes and shares with the entire team all relevant information and insights regarding our clients' business.
- Fosters collaboration and positive conflict resolution among team members.
WHAT WE'RE LOOKING FOR:
- 11+ years of experience in marketing in a client organization or account management in a full service agency environment is preferred, including experience leading cross-functional teams and supervising direct reports.
- Behaves as a selfless leader throughout the office/agency, inspiring and motivating the team.
- Reinforces and leads by example through R&R core values – vigilance, integrity, loyalty, drive, ingenuity, candor, accountability, tenacity, open-mindedness, respect.
- Be a champion and student of client's business and goals.
- Defend teams against unrealistic expectations.
- Partner with all departments to ensure all work is done on time, on strategy and on budget.
- Bachelor's degree in marketing, advertising, or related field is preferred.
- This position requires demonstrated ability to effectively lead multiple staff and the activity of at least more than one account.
- Demonstrated leadership ability with strong verbal, written, presentation and communication skills.
WHAT WE OFFER:
- Benefits package that cares for you like family.
- Recharge and unwind with a generous time-off policy.
- Stay connected with a mobile stipend.
- Secure your financial future with a 401k and company match.
- Make a difference through community involvement with time and financial matching.
- Set goals and track progress through annual performance reviews.
- Learning and development opportunities.
ABOUT R&R PARTNERS: Founded in 1975, R&R Partners is a full-service advertising agency with a long-standing tradition of producing award-winning creative solutions for some of the world's most iconic brands in the travel, tourism and hospitality, technology and innovation and purpose categories. As an independent agency, we are free to do what's necessary to help our partners achieve their goals. We don't shy away from taking on social issues and monumental tasks that transcend marketing because our people and our talents transcend what you'd find at a typical agency. Simply put, we're built to do what other agencies can't. With a footprint in major markets across North America, we never let location get in the way of producing the best work for our clients, which include the Las Vegas Convention and Visitors Authority (LVCVA), Boeing, Allegiant Airlines, Las Vegas Raiders, Brand USA, Topgolf, Hyatt, Firestone Walker, Cox Business, Intermountain Healthcare, and many others.
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