Manager - Partner Performance
: Job Details :

Operational and Performance Management of partner location/s to ensure performance is the same for United customers regardless of location Build and maintain collaboration contacts and internal partners to properly handle expectations on performance, business requirements and overall service delivery, holding partner accountable for overall performance execution Effectively handle, analyze and recommend opportunities for delivery improvement using both United and Partner resources and tools Audit onsite operational performance and processes Lead and/or assist with the execution of special projects as assigned Attend and assist with preparation of partner weekly, monthly, quarterly, and annual business reviews Qualifications What's needed to succeed (Minimum Qualifications): Bachelor's degree or 4 years of relevant work experience 4-8 years of related work experience Contact Center Performance Management Strong analytical and problem solving skills Strong communication skills Knowledge ...Performance, Manager, Project Management, Operations, Technology, Airline