JOB SUMMARYA Medical Assistant/Patient Services Representative is a professional multi-skilled person trained toassist in all aspects of a medical practice under the direct supervision and responsibility of a physician*. This position assists with patient care management, executes clinical procedures, and assists in the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information and collecting co-pays, and resolving patient inquiries, under the direction of the Practice Manager and physician*.ESSENTIAL DUTIES AND RESPONSIBILITIES
- Identify self as a Medical Assistant/ Patient Services Representative, verbally and by wearing name badge at all times while on duty.
- Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently.
- Schedule patient appointments within the prescribed protocol.
- Verify all necessary referral and authorization information is in place prior to the appointment.
- Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc.
- Verify and update demographics and insurance in the practice management system at each patient encounter.
- Notify clinical staff patient has arrived and provide nurse with appropriate documentation and information for the visit.
- Collect all co-payments, deductibles and other monies owed at the time of service. Follow established protocol for receipt writing, cash collections, and nightly deposits.
- Answer telephones promptly and in a professional manner according to Corporate customer service standards.
- Manage schedule to ensure maximum utilization of available time slots.
- Utilize appropriate system, processing each referral according to office protocol.
- Verify patient appointments via telephone prior to patient appointment as instructed.
- Comply with Corporate policies as directed, carrier policies, and other corporate protocols.
- Prepare all pertinent information for scheduled appointments, according to protocol.
- Under the direct supervision and responsibility of a licensed physician*, a Medical Assistant may undertake the following clinical duties:
- Administer basic health care or medical treatments.
- Apply bandages, dressings, or splints.
- Assess physical conditions of patients to aid in diagnosis or treatment.
- Assist practitioners to perform medical procedures.
- Collect biological specimens from patients.
- Conduct diagnostic tests to determine patient health.
- Control prescription refills or authorizations.
- Dispose of biomedical waste in accordance with standards.
- Explain technical medical information to patients.
- Administer medications and give non-intravenous injections.
- Interview patients to gather medical information.
- Inventory medical supplies or equipment.
- Operate medical equipment.
- Perform office procedures including all general administrative duties.
- Prepare medical instruments or equipment for use.
- Prepare patient treatment areas for use.
- Prepare medical billing information as instructed.
- Record vital statistics or other health information.
- Schedule patient procedures or appointments.
- Document into the electronic medical record all interactions (related to patients in which medical intervention takes place.)
- Understand limitations of role as a Medical Assistant
- Coordinate schedule changes with front desk.
- Other duties as assigned.
CORPORATE CULTURE RESPONSIBILITIES
- Follow established corporate and department-specific policies and procedures.
- Attend all corporate and department-specific required training.
- Uphold MCC's Purpose, Values, and Vision.
- Abide by MCC's Corporate Culture Responsibilities.
- Perform other duties as may be assigned cheerfully and willingly.
RequirementsEDUCATION/EXPERIENCE REQUIREMENTS
- Minimum education requirement is high school diploma or GED.
- Must hold and maintain Healthcare Provider Basic Life Support (CPR and AED) certification.
- Must hold and maintain Medical Assistant (MA) certification/registration, or any other equivalent or comparable medical/clinical certification, registration or licensure. Certification, registration or licensure must be provided through an accredited organization or appropriate licensing board
KNOWLEDGE, SKILLS AND ABILITIES
- Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
- Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
- Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
- Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications. Preferred ability of typing 40 cwpm.
- Preferred knowledge of operating electronic health records (EHR) systems.
- Proficient in use of English language both in written and verbal communication.
- Must be able to communicate with individuals of varying socio-economic backgrounds.
- Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Professional demeanor and recognition of privacy considerations for patients and families.
- Must be able to accurately prioritize multiple tasks.
PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
- Strength (Lift/Carry/Push/Pull): Light Medium (exerting up to 25 pounds of force occasionally)
- Standing/Walking: Moderately; activity exists up to 50% of the time
- Keyboarding/Dexterity: Frequently; activity exists up to 50% of the time
- Ability to look at a computer screen for extended periods.
- Ability to perform constant repetitive hands and finger motions.
- Must be able to be mobile and work in various positions (standing, sitting, bending, and walking) for extended periods of time.
- Talking (Must be able to effectively communicate verbally): Yes
- Seeing: Yes
- Hearing: Yes
EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
- Must exhibit stable work behaviors daily.
- Must possess adequate individual coping skills.
- Ability to remain calm and professional regardless of workload or time constraints.
- Must be able to work under stress and remain calm and professional.
WORK ENVIRONMENT
- Clinical back/front office environment.
- Exposed to frequent and constant interruptions in daily functions/schedule.
- Must be available to customers and staff throughout the day.
- May be required to work extended hours to meet department needs.