Job Description Job Title: Assistant Store Manager Department: Store Operations Reports To: Store Director Service is Our Way of Life ShopRite is a people and service business. There is no end to creating exceptional customer experience and Shopper Loyalty. Our associates are required to represent the ShopRite brand by bringing life to our Service Commitments:
Be Happy to Be There and Show It! Treat people the way they want to be treated Assume total responsibility for clear communication Own the entire interaction as your own Look for ways to say YES Anticipate the needs of the shoppers and accommodate them in advance Take responsibility of your own actions as well as those of your colleagues Look for service opportunities to differentiate ShopRite from others Job Function: The Assistant Store Manager is accountable to the Store Director and is responsible in the Specific Store Departments for maximizing sales and gross profit, protection of company assets, store conditions, presentation, control of losses, and contributes to the company's operating objectives. The Assistant Store Manager is responsible to maintain store conditions with Shopper Centricity and Loyalty as the key motivator in making decisions while focusing on improving overall profitability. To manage and train associates to prepare and stock products in the manner prescribed by the company and department standards (i.e. size, quality and CGO). To execute efficient operating and merchandising programs while maintaining quality and sanitation control to generate profits. Essential Job Duties: Associates must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.
- Adhere to the posted schedule and work shifts as per applicable direct reports scheduling.
- Adhere and comply with all store rules, company policies, safety requirements, security standards and all local, state, federal, health and civil code regulations.
- Greet all customers and provide them with prompt, courteous service and assistance
- Prioritize daily task as you serve our customers to meet our Service Priorities of Safety, Friendliness, Presentation, and Efficiency.
- Demonstrate the foundations of Shopper Loyalty through professionalism, commitment to service, reaching resolutions, making shoppers feel trusted, welcome, important, special and pleased.
- Supervise Nonperishable Department, including assignment of daily activities and scheduling.
- Expected to use the following but not limited to technologies on a daily basis preparing reports, sign making, using word processing or other software, track inventory using supply chain management software, type correspondence, summaries, reports, presentations or communicate using electronic mail.
- Prioritize daily tasks as you serve our customers to meet our Service Priorities of Safety, Friendliness, Presentation and Efficiency.
- Observe store rules and company policies.
- Maintains store conditions per company standard to improve profitability.
- Maximizes department sales and profits.
- Develops and maintains a team concept to improve associate morale, communication, union relations and ultimately, working conditions.
- Maximizes store profits and gross profit margins.
- Oversees the execution of shrink project books and maintains daily purchase to sales information.
- Responsible for overseeing all assets ordered with careful attention to achieving company goals for backroom inventory levels.
- Achieves or surpasses productivity and payroll goals in each department.
- Maintains customer service levels according to company standards.
- Complies with company and governmental sanitation standards.
- Ensures weekly on-hand inventory goals through proper ordering practices.
- Manages the recruitment, development, training and counseling of all associates.
- Manages others and adhere to company human resource and personnel policies as well as state and federal laws.
- Establish a working relationship with all support staff and supervisors.
- Develop a daily/weekly workload plan, coordinate responsibilities and follow through to maximize results.
- Responsible for maintaining an effective buy in program.
- Develops and executes merchandising plan weekly to mirror company advertising themes and programs.
- Ensures proper maintenance and safe use of equipment.
- Ensure proper usage compliance and handling of all supplies.
- Responsible for opening or closing store, where applicable.
- Establish community involvement.
- Manage 10-15 subordinate supervisors who supervise a total of 125-200 associates in the store.
- Responsible for the overall direction, coordination and evaluation of respective store.
- Supervises 125-200 non-supervisory associates
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Interviewing, hiring, and training associates
- Planning, assigning and directing work
- Appraising performance
- Awarding and discipline associates
- Addressing complaints and resolving problems
Education, Experience and Skills Required:
- Associate's degree (A.A.) from two - year college or university, or one to two years related experience and/or training; or equivalent combination of education and experience
- Ability to read, write and speak English
- Ability to perform and execute concepts of basic algebra and geometry as it pertains to discounts, interest, commissions, proportions, area, circumference and volume.
- Ability to train and direct people
- ServSafe Certification required or approved equivalent
Note: Follow Minor Guidelines with regards to the operation of all equipment and storage facilities. Important Notice This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by associates in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates to do this job. Associates may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require associates to perform other tasks as circumstances or conditions of the Company's business, competitive considerations or the work environment changes. This document describes the position currently available and is not an employment contract. The position covered by this Job Description is expressly declared to be at will, meaning the Company has the right to terminate the incumbent's employment at any time, with or without cause, unless an applicable collective bargaining agreement provides otherwise. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon by any associate. Any change to this at will employment status must be in writing and signed by the President of the Company. Requirements 1. Four year college degree strongly preferred. 2. Previous advertising experience is preferred. 3. Outstanding communication skills including presentation and negotiation experience. 4. Strong organizational and teamwork skills with an ability to motivate others and to coordinate multiple merchandising/marketing and advertising activities. 5. Previous retail advertising experience, including ability to direct Advertising Department in coordinating store ad layouts, as well as experience with ad production practices is preferred. 6. Well-developed PC skills with working knowledge of software/hardware applications (MS/Office mandatory): Power Point and Excel skills a strong plus. 7. Must be innovative self-starter who can coordinate multiple activities.