Description
Department: Security
Reports to: Associate Director of Security
Role: Exempt, full-time with benefits
Salary range: $52,000-$55,000 depending on experience
This is an onsite, Boston-based position. Local candidates strongly preferred. No agencies, please.
Position Summary
Reporting to the Associate Director of Security, the Security Manager will provide for the day-to-day security of the Isabella Stewart Gardner Museum and the collection. The Security Manager is responsible for the management and supervision of all Security Officers during the business and non-business hours of the Museum.
Essential Functions and Primary Responsibilities
Team Management
- Schedule, assign, manage, and supervise Security personnel to ensure adequate coverage, including Watch Desk and Control Room assignments.
- Provide training to guards for all established posts and duties.
- Complete performance appraisals for guard staff.
- Provide effective on-the-spot counseling to guards regarding performance.
Customer Service Orientation
- Inspect all guard posts throughout the day to ensure that excellent security services are being provided.
- Assist in providing emergency assistance to visitors and staff.
Demeanor and Interpersonal Relationships
- Set an example for Security staff in terms of professionalism.
- Treat all people with respect and dignity and ensure the team is doing the same.
- Intervene in disputes between Security staff and visitors as needed to provide a positive outcome for all parties.
Problem Solving
- Work evenings and weekends based on operational necessity; and, be on-call during non-business hours.
- Effectively address multiple responsibilities with an ability to think proactively to ensure smooth overall management of Security operations on a day-to-day basis.
Protocols
- Maintain competency with basic procedures for all Security systems.
- Follow all ISGM Security-related procedures and other Museum policies.
- Play an active role in emergency management, including both tests and actual events.
Teamwork and Collaboration
- Interact with and assist Museum management and staff in Security-related matters.
- Provide relief or assume duties in the galleries, at the Watch Desk or Control Room when necessary.
- Perform other duties as assigned.
Qualifications
Required
- Bachelor's degree or equivalent experience in security.
- Must possess information technology skills sufficient to administer critical software and equipment.
- CPR/AED certification (may be obtained during annual re-certification).
- Ability to communicate effectively orally and in writing in English.
- Ability to lead people and to provide effective guidance and training.
- Ability to manage crisis situations.
- Commitment to advancing the ISGM's strategic goals and values.
- Must be able to work evenings and on weekends and to be on call based on operational needs.
- Must be able to ascend and descend stairs, steep inclines, and ladders (including a ship-style ladder).
- Must be able to stand and walk for long periods of time (e.g., room monitoring or patrols).
- Must be able to walk through wet conditions.
- Must be able to operate reliably at heights.
- Legal authorization to work in the United States.
- Satisfactory completion of the Isabella Stewart Gardner Museum background check process.
Desirable
- Museum and/or non-profit experience.
- Supervisory or managerial experience preferred.
COVID-19 Protocols
All employees of the Isabella Stewart Gardner Museum are required to provide their COVID-19 vaccination status. If you are not vaccinated, you will need to participate in an interactive process to request a religious or medical accommodation and to submit weekly test results, in addition to following other federal, state and CDC recommendations.
Equal Opportunity Employer
The Museum is committed to affording equal opportunity to qualified individuals regardless of race, color, religion, age (40 or older), disability, national origin, sex, gender identity, sexual orientation, genetic information, pregnancy, childbirth or related conditions, ancestry, or status as a veteran. Consistent with our core values and our founder's legacy, the Museum is dedicated to building a work community that fosters collaboration, excellence, belonging, and a diversity of perspectives and experience.
Request an Accommodation
Applicants with disabilities who are unable to fully access ISGM's online application system may contact us at ...@isgm.org for assistance with a reasonable accommodation.
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