Employment Type : Full-Time
Job Description We are looking for a dynamic and experienced individual to join us as a Team Manager in our National Operations Centre based in Castle Do nington. OTE - 35K per annum You will play a pivotal role in overseeing and leading a team of customer service advisors, ensuring high performance and personal development. Role and responsibilities of a Team Manager Provide leadership, coaching, and mentorship to team members. Set clear perfor...
Employment Type : Full-Time
Team Leader (Operations) Are you passionate about call centre operations and dedicated to delivering exceptional customer service? Marston Holdings Limited has an exciting opportunity for a Team Leader to join our Operations team on a full-time, permanent basis. Elevate your career with us and be part of a team committed to excellence in every interaction! Marston Holdings Limited is a parent company formed of eight brand entities tha...
Employment Type : Full-Time
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations. Ensuring quality and performance levels meet and exceed expectations on challenging service lines. Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboard...
Employment Type : Full-Time
ARE YOU THE ONE? Join us in driving Samsung’s mission to be the Number 1 manufacturer across UK and overseas contact centres. In this role, you’ll collaborate with senior leaders and channel partners to deliver strategies that enhance premium market share and customer experience. With a focus on identifying growth opportunities, managing key programmes, and fostering strong stakeholder relationships, you’ll play a pivotal part in ensuring operat...
Employment Type : Full-Time
Every summer Buckingham Palace opens its doors to the public from late July to early October, offering a unique opportunity for visitors from around the world to experience this iconic Royal residence. By joining our team you will help to create memorable moments for thousands of visitors. We have three roles available, each will allow you to showcase your customer service skills, while enjoying a rewarding summer job that directly supports Roya...
Employment Type : Full-Time
Who are we? Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. I...
Employment Type : Full-Time
Job Purpose We are seeking a dynamic and motivated Team Leader to oversee the daily operations of our Contact Centre. In this key role, you will be responsible for driving team performance, ensuring KPIs are met, and fostering a culture of continuous improvement. You will also collaborate with prison contacts to enhance attendance and ensure operational efficiency. Key Responsibilities - Lead and Supervise: Oversee daily operations, ensuring the...
Employment Type : Full-Time
Contact Centre Team Leader Location: Norwich / Hybrid Working Salary: 26,325 - 28,500 per annum (depending on experience) plus 2,000 on call bonus Hours: 37 ½ hours per week Shift pattern: Tuesday - Saturday, 2-week rota (Week 1: 08:00 - 16:30; Week 2: 11:30 - 20:00) Contract: Full Time, Permanent Our client is a well-established business and a market leader in their industry. They are looking for an experienced Contact Centre Team Leader to joi...
Employment Type : Full-Time
Contact Centre Team Leader Upto 34,000 basic Pension Remote working with very occasional travel to Surrey or London office for team catchups Mon-Friday - no weekends Operational hours: 8.00-6.15pm - shifts are on a 4-week rota basis Private Medical and Dental cover 25 days holiday bank holidays option to buy upto 5 extra days. Experienced Team Leader sought, to guide a team of 12-15 call centre agents for a financially regulated, multi award win...
Employment Type : Full-Time
Are you a highly organised and resilient individual, a strong communicator able to build effective working relationships across a large business and provide leadership within a contact centre function? We're working with one of the UK's largest and foremost law firms to help them recruit a Team Leader for the Client Experience contact centre in Birmingham. This is a key role leading a team of circa 10-15 colleagues to give exemplary service in e...