Employment Type : Full-Time
About The Role Team - Insights Lab Working Pattern - Hybrid - minimum of 2 days per week in either the Vitality London, Bournemouth or Stockport office. Full time hours per week. Salary will be dependent on experience and location. We are happy to discuss flexible working! Top 3 skills needed for this role: Strong communication skills Strong analytical skills Navigation of a matrix organisation What this role is all about: The primary purpose of...
Employment Type : Full-Time
CX INSIGHT MANAGER SALARY UP TO 70,000 LONDON - 2 DAYS A MONTH The Company This is a well known insurance company THE ROLE As CX Insight Manager, you can expect to be involved in the following: Provide insights into end-to-end customer journeys Gather insights from surveys and complaints, delivering true insights, not just data reports Conducts or commissions research to offer valuable insights for business stakeholders, optimising customer jour...
Employment Type : Full-Time
CX INSIGHT MANAGER SALARY UP TO 70,000 BOURNEMOUTH - 2 DAYS A MONTH The Company This is a well known insurance company THE ROLE As CX Insight Manager, you can expect to be involved in the following: Provide insights into end-to-end customer journeys Gather insights from surveys and complaints, delivering true insights, not just data reports Conducts or commissions research to offer valuable insights for business stakeholders, optimising customer...
Employment Type : Full-Time
CUSTOMER INSIGHT MANAGER (CX) UP TO 70,000 LONDON We're working with leading healthcare insurance company who are looking to build out their CX function with a talent manager. You'll have the chance to with a variety of quantitative and qualitative data and oversee VOC to come up with strategic insights to improve customer experience! THE ROLE: The Customer Insight Manager will have the following responsibilities: Utilise quantitative and qualit...
Employment Type : Full-Time
Role: Customer Insight Manager (CX) Salary: Up to 70,000 Location: London - 2 days a week onsite About the Company: Join a prominent and respected insurance company, working on transforming the insurance space whilst remaining dedicated to enhancing customer experiences. The Role As the Customer Insight Manager, your responsibilities will include: Providing in-depth insights into the full customer journey Translating survey and complaint data in...
Employment Type : Full-Time
CX Proposition Innovation Manager Location: Central London Working set up : Hybrid, 2 days in office a week Salary: 50,000 to 55,000 (experience dependent) plus benefits You’ll be joining a team responsible for the customer experience strategy behind a global luxury retail powerhouse. What this translates to, is looking for opportunities within existing customer journeys and experiences, creating improvements to the customer experience through t...
Employment Type : Full-Time
Job Title: Customer Care Champion Contract Type: Full-time – Permanent Salary Range: c 75,000 DOE Location: Bournemouth/Eastleigh/Gloucester Closing Date for applications: Thursday 5th December Customer Care Champion: Ageas Insurance are looking for a Customer Care Champion, who will be responsible for advocating for the customer within Ageas, ensuring that their needs and expectations are met and exceeded. The Cust...
Employment Type : Full-Time
ARE YOU THE ONE? As a Field Support Executive, you will be a core participant in the in driving of the MX Service Delivery Team to ensure that customers get a prompt solution to their query, whether that is by providing technical expertise, in-field training, or the support of a break-fix solution. Regularly visit partner sites to engage with their operations first-hand. You’ll collect feedback, performance data, and KPI insights that will infor...
Employment Type : Full-Time
We are partnering with a high growth, mission led consumer finance company who are looking to hire a Propositions Manager into their team in the city of London. This is an exciting opportunity for the first Propositions Manager to join and develop the propositions function for the business. Role is hybrid. Client Details The client are a mission focused consumer finance company. They are looking to hire a Propositions Manager into their team in ...
Employment Type : Full-Time
We are working with a key client in the high-cost, short-term lending sector, recently acquired by a prominent investment group eager to establish best-in-class Customer Experience (CX). With a renewed focus on growth, compliance, and customer-centricity, we are looking for an exceptional Head of Customer Experience to lead and transform our customer service and operations. Client Details As a leading lending business specialising in providing e...