1st/2nd Line IT Support - In Technology Group Limited : Job Details

Job Title: 1st/2nd Line IT Support EngineerLocation: BirminghamSalary: £29,000

Our client, a reputable Managed Service Provider (MSP) known for its excellent company culture and commitment to employee development, is seeking a talented 1st/2nd Line IT Support Engineer.

This role offers exceptional training opportunities and the chance to work with a diverse range of technologies. As the first point of contact for customer issues, you will play a crucial role in ensuring the smooth operation of IT hardware, servers, Office 365, and Windows environments.

Key Responsibilities:

• Provide 1st and 2nd line support for a variety of IT issues.
• Troubleshoot and resolve problems related to IT hardware, servers, Office 365, and Windows.
• Act as the primary point of contact for customer inquiries and technical issues.
• Perform regular maintenance and updates on client systems.
• Collaborate with senior engineers and other team members to address complex issues.
• Maintain accurate and detailed documentation of support requests and resolutions.
• Deliver exceptional customer service and ensure client satisfaction.

Ideal Candidate:

• Previous experience in a 1st/2nd line support role.
• Strong knowledge of IT hardware, servers, Office 365, and Windows.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication and interpersonal abilities.
• Ability to work independently and as part of a collaborative team.
• Eagerness to learn and adapt to new technologies.
• Customer-focused with a passion for delivering high-quality support.

What's on Offer:

• Comprehensive training programs to enhance your technical skills.
• Competitive salary and benefits package.
• Opportunity to work with a variety of technologies and gain hands-on experience.
• Supportive and vibrant company culture.
• Career progression opportunities within a growing MSP.

If you think this could be the ideal candidate for this role, please apply with an up-to-date CV to be considered.

Jordan . hughes @ intechnologygroup . com

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.