1st/2nd Line Support Engineer - The Workplace Consultancy : Job Details

Radius is seeking a talented 1st / 2nd Line Support engineer. This role is predominately remote, however you must have a driving license and own a car. Training and career progression.

• Provide end user support via remote technologies and telephone support
• Flexibility to attend customer sites to provide on-site support as required
• Technical support for all endpoints - desktops; laptops and mobile devices.

Demonstrable experience with:

• Microsoft Windows Desktop/Server Operating System
• Microsoft 365 product suite
• Microsoft Azure Active Directory
• Microsoft Endpoint Manager
• Proven experience supporting the following, within Office 365
• User and Group management (including creation and deletion)
• Desktop and Mobile Device Management (including remote administration, and troubleshooting)
• Windows OS Experience (Windows 10 to Windows 11)
• Hardware fault diagnosis (Windows; Android and IOS devices
• An understanding of TCP/IP networking
• Experience working with ITSM platforms such as ServiceNow
• Understanding of ITIL workflows and practices covering Incident, Problem and Change Management and Request Fulfilment
• Knowledge and understanding of working to defined SLAs and KPIs
• Confidence to pursue necessary investigations and apply theories which ensure integrity of data and systems