1st Line BC Support Analyst - Wolverhampton - Hybrid - £26,000 - Oscar Technology : Job Details

1st Line BC Support Analyst | Wolverhampton | Hybrid | £26,000

Oscar Technology has partnered with one of the UK's leading Microsoft Dynamics 365 partners to recruit a 1st Line Business Central Support Analyst to join their dynamic team.

The Role

As a 1st Line BC Support Analyst, you'll play a vital role in the smooth operation of the helpdesk. Working within a team, you'll provide support to clients - resolving queries, troubleshooting issues, and ensuring customers get maximum performance and efficiency out of their ERP systems.

Responsibilities

• Helpdesk Management: Handle customer queries received through phone, email, or the portal, logging them accurately in the system.
• Troubleshooting: Analyse and resolve BC issues, escalating more complex cases to senior colleagues where necessary.
• SLA Adherence: Ensure customer requests are resolved within agreed SLAs to maintain the company's reputation for excellence.

Essential

• A minimum of 1 years' experience with Business Central, either in consulting, support, or as a Key/Super user.
• Proven experience in ERP implementation or support, ideally with Dynamics 365 Business Central or Dynamics NAV.
• Strong communication skills, with the ability to simplify complex technical concepts for non-technical users.
• Exceptional problem-solving abilities and a customer-first approach.

In Return:

• Hybrid working with at least 2 days a week from home.
• Generous holiday entitlement, with additional leave for excellent attendance.
• Private health insurance and life assurance (4x salary).
• Pension scheme with matched contributions up to 3%.
• Access to a 24/7 Employee Assistance Programme for expert advice and support.
• Opportunities for continuous professional development and career progression.

Interviews for this role are commencing next week, so please do not hesitate to apply!

1st Line BC Support Analyst | Wolverhampton | Hybrid | £26,000

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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